At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join Cubitts, the innovative spectacles company changing the optical industry.
- Benefits: Enjoy complimentary spectacles, discounts, paid time off, and more!
- Other info: Work in a supportive culture that celebrates diversity and fosters collaboration.
- Why this job: Be a part of a pioneering team that values inclusivity and personal growth.
- Qualifications: Experience in management within an optical environment and a passion for customer service.
The predicted salary is between 31309 - 31309 £ per year.
Description
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries.
Products are tired, standards are mediocre, and the experience is dull.
We’re going to change that, and build the world’s most innovative and customer-centric spectacles company.
As an Assistant Store Manager at Cubitts, you will play a key role in your store’s success by leading, motivating, and developing a high-performing team.
Working closely with the Store Manager, you will inspire your team to consistently deliver exceptional customer experiences while driving business performance through a clear focus on KPIs and operational excellence.
You will lead by example and provide ongoing support to cultivate a positive, collaborative environment that empowers every team member to grow, thrive, and succeed.
Your key responsibilities
- Lead by example to embed and uphold our customer non-negotiables, ensuring every team member delivers outstanding service, with success measured through NPS and mystery shop results.
- Be an expert in product and optical knowledge, taking the lead on complex dispenses and sharing your knowledge to build your team’s capability.
- Champion the Cubitts Academy training program, both online and in-person, to boost team confidence and support ongoing development.
- Demonstrate expertise and promote excellence across Cubitts Bespoke services, championing Made to Measure in-store to drive both team engagement and sales.
- Maintain and oversee a clean, organised store environment, ensuring displays effectively showcase products to drive sales, aligned with our visual merchandising guidelines.
- Act as an ambassador for Cubitts, communicating our brand and supporting activities that attract and engage new customers.
- Actively contribute to achieving store financial targets by driving operational efficiency and business performance.
- Together with the Store Manager, lead collaboration within your team and across departments to cultivate a supportive, team-oriented culture that enhances performance and engagement.
- Ensure team compliance with Cubitts’ policies and standards, promoting integrity and professionalism at all times.
Requirements
Who you are
- A passionate, people first leader leader with senior or management experience in an optical environment.
- Customer-focused, inspiring others and leading by example.
- Clear and authentic communicator who builds trust with both customers and colleagues.
- Proactive and growth-minded, embracing continuous improvement while encouraging development in others.
- Someone who takes initiative and ownership of their work, and can be a pace setter to others.
- A collaborative team player who fosters a positive, inclusive culture rooted in integrity and professionalism.
- Resilient under pressure, adapting quickly to unexpected setbacks or changes, maintaining composure and high standards.
Our Values
- Pioneers
- Leads by example with courage and positivity, inspiring their team to think innovatively, take risks, and continuously grow both personally and professionally.
- Proud
- Leads with dedication to excellence, inspiring and supporting their team to uphold high standards, pay attention to detail, and go the extra mile to achieve the best outcomes
- For All
- Humble and empathetic, they foster inclusivity, encourage teamwork through shared challenges, communicate openly, and celebrate individual and team strengths
Benefits
- Some nice things you’ll get
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for the important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life assurance
- Aviva Digicare+
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves.
We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community.
Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
- Contract
- Type: Permanent- 40 hours, Monday-Sunday
- Job grade: Assistant Store Manager Level 1
- Working location: Cubitts Hampstead, 22 Hampstead High St, London NW3 1QA
Assistant Store Manager - Hampstead in London employer: Cubitts
Cubitts is an exceptional employer that values inclusivity and team success, making it a fantastic place for those looking to thrive in retail management. Located in the vibrant city of Edinburgh, employees benefit from a competitive salary, a supportive work culture, and ample opportunities for personal and professional growth. Join us to lead a dedicated team while delivering outstanding customer service in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Hampstead in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cubitts, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cubitts!
We think you need these skills to ace Assistant Store Manager - Hampstead in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cubitts, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cubitts and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cubitts that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cubitts
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
