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- Tasks: Deliver exceptional customer service and guide clients in frame and lens selection.
- Company: Join a pioneering, customer-centric spectacles company committed to innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, discounts, and generous holiday options.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable customer experiences.
- Qualifications: Passion for spectacles, excellent communication skills, and retail experience preferred.
- Other info: Dynamic team environment with a focus on diversity and personal growth.
The predicted salary is between 26300 - 26300 £ per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, people-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables
- Communicate the Cubitts brand story, mission and values to enrich the customer experience
- Assist with frame and lens selection, offering expert product advice tailored to individual needs
- Accurately dispense prescription and non-prescription lenses
- Perform frame adjustments and basic repairs to ensure the perfect fit
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment
Requirements
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission
- Proactive self-starter with a positive attitude and the ability to take initiative
- Excellent communicator, confident in both written and verbal skills
- Highly organised, with a keen eye for detail and aesthetics
- Previous experience in a retail customer-facing role
Benefits
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for the important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life assurance
- Subscription to Champion Health
- Unlimited You Can Now Business Skills Training
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent, Full time 40 hours, Monday-Sunday
Location: Cubitts Cambridge
Salary: £12.60 per hour
Job grade: Associate Lvl 1
Optical Assistant: Customer‑Centric Frame & Lens Expert in Cambridge employer: Cubitts
Contact Detail:
Cubitts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant: Customer‑Centric Frame & Lens Expert in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Cubitts' brand story, mission, and values. This way, when you walk into that interview, you can show off your passion for their vision and how you can contribute to making spectacles exciting again.
✨Tip Number 2
Practice your customer service skills! Think about how you would create memorable experiences for customers. Role-play with a friend or family member to get comfortable with guiding someone through frame and lens choices.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your personality shine through. Share why you love spectacles and how you can bring warmth and expertise to the customer experience at Cubitts.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing that job!
We think you need these skills to ace Optical Assistant: Customer‑Centric Frame & Lens Expert in Cambridge
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for spectacles and customer service right from the start. Share why you’re excited about the role and how our brand values resonate with you.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in retail and customer-facing roles. We want to know how your skills align with our mission to create memorable customer experiences.
Be Authentic: We value genuine personalities! Don’t be afraid to let your true self shine through in your application. Share personal anecdotes that reflect your customer-centric approach and teamwork spirit.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understand what makes them unique in the optical industry and be ready to discuss how you can embody these values in your role as an Optical Assistant.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you’ve gone above and beyond to create memorable experiences for customers, as this is key to the role.
✨Demonstrate Your Passion for Spectacles
Express your genuine enthusiasm for spectacles and the optical industry during the interview. Share any personal stories or experiences that showcase your interest and how it aligns with Cubitts' mission to innovate the customer experience.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask your interviewers about the company culture, team dynamics, and their vision for the future. This shows your interest in the role and helps you assess if it's the right fit for you.