Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and guide clients in frame and lens selection.
- Company: Join a pioneering, customer-centric spectacles company committed to innovation.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Why this job: Be part of a mission to revolutionise the optical industry with your passion for eyewear.
- Qualifications: Customer-focused attitude, excellent communication skills, and retail experience preferred.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 26328 - 26328 £ per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we're looking for an enthusiastic, people-focused Optical Associate. You'll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you'll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables
- Communicate the Cubitts brand story, mission and values to enrich the customer experience
- Assist with frame and lens selection, offering expert product advice tailored to individual needs
- Accurately dispense prescription and non-prescription lenses
- Perform frame adjustments and basic repairs to ensure the perfect fit
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment
Requirements
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission
- Proactive self-starter with a positive attitude and the ability to take initiative
- Excellent communicator, confident in both written and verbal skills
- Highly organised, with a keen eye for detail and aesthetics
- Previous experience in a retail customer-facing role
Benefits
Some nice things you'll get:
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for the important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life assurance
- Subscription to Champion Health
- Unlimited You Can Now Business Skills Training
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent, Full time 40 hours, Monday-Sunday
Location: Cubitts Cambridge
Salary: £12.60 per hour
Job grade: Associate Lvl 1
Optical Assistant: Customer‐Centric Frame & Lens Expert in Cambridge employer: Cubitts
Contact Detail:
Cubitts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant: Customer‐Centric Frame & Lens Expert in Cambridge
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cubitts' brand story and values. This way, you can show how your passion for spectacles aligns with their mission and how you can contribute to creating that exceptional customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer-centric approach and how you’ve delivered exceptional service in past roles. Remember, it’s all about making a memorable impression!
✨Tip Number 3
Don’t forget to ask questions! Prepare thoughtful questions about the team culture, customer experience strategies, or the Made to Measure service. This shows your genuine interest in the role and helps you determine if Cubitts is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Cubitts and being part of a diverse and inclusive community.
We think you need these skills to ace Optical Assistant: Customer‐Centric Frame & Lens Expert in Cambridge
Some tips for your application 🫡
Show Your Passion: Let us see your genuine enthusiasm for spectacles and customer service. Share why you’re excited about the role and how our brand aligns with your values. A little personality goes a long way!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in retail or customer-facing roles. We want to know how your skills can help us create memorable experiences for our customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understanding what makes them unique will not only impress your interviewers but also help you articulate how you can contribute to their customer-centric approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you went above and beyond to meet a customer's needs, as this role is all about creating memorable experiences.
✨Demonstrate Your Passion for Spectacles
Express your genuine enthusiasm for spectacles and the optical industry during the interview. Share any personal stories or experiences that highlight your interest in eyewear, as this will resonate with the company's mission to innovate in the field.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to inclusivity, how they maintain a collaborative environment, or what success looks like in this role. It shows you're engaged and genuinely interested in being part of their team.