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- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join Cubitts, a pioneering and inclusive spectacles company.
- Benefits: Enjoy complimentary spectacles, discounts, and flexible holiday options.
- Why this job: Be part of a mission to revolutionise the optical industry with innovative products.
- Qualifications: Passion for customer service and previous retail experience required.
- Other info: Work in a supportive team environment with opportunities for personal growth.
The predicted salary is between 12 - 16 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Requirements:
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Benefits:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent - 32 hours, Monday-Sunday
Location: Cubitts Cambridge
Salary: £12.60 per hour
Job grade: Associate Lvl 1
Optical Assistant - Cambridge employer: Cubitts
Contact Detail:
Cubitts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Cambridge
✨Tip Number 1
Get to know the company inside out! Research Cubitts, their mission, and values. When you walk into that interview, show us how your passion for spectacles aligns with our vision. It’ll make a huge difference!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate exceptional service. We want to see how you handle different situations, so role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Show us your style while keeping it professional. A well-put-together look reflects your attention to detail and respect for the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Optical Assistant - Cambridge
Some tips for your application 🫡
Show Your Passion: Let your love for spectacles shine through in your application! We want to see how excited you are about our brand and mission, so share any personal stories or experiences that connect you to the optical world.
Tailor Your Application: Make sure to customise your CV and cover letter for the Optical Assistant role. Highlight your customer service skills and any relevant retail experience, as we’re looking for someone who thrives in a customer-centric environment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well, as excellent communication is key for us at Cubitts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cubitts
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understanding what makes them unique will help you communicate effectively and show your genuine passion for their vision.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered exceptional customer service. Highlight how you went above and beyond to meet customer needs, as this aligns perfectly with the role's focus on a customer-centric experience.
✨Demonstrate Your Attention to Detail
As an Optical Assistant, being detail-oriented is crucial. Bring up instances where your keen eye for detail made a difference, whether in product selection or ensuring a perfect fit for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or how they foster inclusivity. This shows your interest in being part of a supportive environment and aligns with their commitment to diversity.