At a Glance
- Tasks: Deliver exceptional customer service and guide clients through frame and lens choices.
- Company: Join a B Corp Certified company revolutionising the optical industry.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Be part of a mission to create innovative, customer-centric spectacles.
- Qualifications: Passion for customer service and previous retail experience required.
The predicted salary is between 12 - 13 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be B Corp Certified and equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent, Part time 16 hours, Monday-Sunday
Location: Cubitts Cambridge
Salary: £12.75 per hour
Job grade: Associate Lvl 1
Optical Associate: Craft, Service & Made-to-Measure employer: Cubitts KX Limited
At Cubitts, we are not just transforming the optical industry; we are committed to creating a vibrant and inclusive workplace where every employee can thrive. As an Optical Associate in our Cambridge store, you will enjoy a supportive team culture, opportunities for personal growth, and a range of benefits including complimentary spectacles and generous discounts. Join us in delivering exceptional customer experiences while being part of a B Corp Certified company that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Associate: Craft, Service & Made-to-Measure
✨Tip Number 1
Get to know the company inside out! Research Cubitts' brand story, mission, and values. When you walk into that interview, you want to show that you're not just another candidate but someone who genuinely aligns with their vision.
✨Tip Number 2
Practice your customer service skills! Think about how you would create memorable experiences for customers. Role-play scenarios with friends or family to get comfortable with guiding people through frame and lens choices.
✨Tip Number 3
Show off your passion for spectacles! Whether it’s discussing trends in eyewear or sharing your favourite styles, let your enthusiasm shine through. This role is all about connecting with customers, so being genuine is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really interested in joining the Cubitts team.
We think you need these skills to ace Optical Associate: Craft, Service & Made-to-Measure
Some tips for your application 🫡
Show Your Passion:Let us see your genuine enthusiasm for spectacles and customer service in your application. Share why you’re excited about the role and how our brand values resonate with you.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in retail and customer-facing roles. We want to know how your skills align with what we’re looking for!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your experiences and skills, making it easy for us to see why you’d be a great fit.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Cubitts KX Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understand what makes them unique in the optical industry and be ready to discuss how you can embody these values in your role as an Optical Associate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these experiences to the specific responsibilities of guiding customers through frame and lens choices, ensuring you highlight your passion for creating memorable experiences.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of spectacles, lenses, and frame adjustments. Be ready to discuss how you would assist customers with their selections and any basic repairs, showcasing your technical expertise alongside your warm approach.
✨Emphasise Team Collaboration
Cubitts values a supportive and team-oriented environment, so be prepared to talk about your experience working in teams. Share how you’ve collaborated with others in previous roles to create a positive atmosphere and achieve common goals.
