At a Glance
- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join Cubitts, a forward-thinking spectacles company revolutionising the optical industry.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Be part of a mission to create memorable customer experiences in a vibrant team.
- Qualifications: Passion for customer service and previous retail experience required.
The predicted salary is between 13 - 14 € per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer‑centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer‑focused Optical Associate. You’ll be at the heart of the customer experience – welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non‑negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non‑prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well‑presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team‑oriented environment.
Who you are:
- Someone who thrives in a customer‑centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self‑starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer‑facing role.
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Aviva Digicare+.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract:
- Hours: 16 hours per week.
- Working pattern: Monday and Saturday.
- Contract type: Permanent.
- Location: Cubitts St.James, 68 Jermyn St, London SW1Y 6NY.
- Salary: £13.85 per hour.
- Job grade: Associate Lvl 1.
Optical Assistant - St.James employer: Cubitts KX Limited
At Cubitts, we are redefining the optical experience with a commitment to innovation and customer-centricity. Our St. James location offers a vibrant work culture where inclusivity and diversity are celebrated, providing employees with opportunities for personal and professional growth. Enjoy benefits like complimentary spectacles, generous discounts, and a supportive team environment that empowers you to thrive in your role as an Optical Assistant.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - St.James
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cubitts' brand story and values. This will help you connect with the team and show that you're genuinely excited about being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to deliver exceptional service. Role-play with a friend or family member to get comfortable with guiding customers through their choices.
✨Tip Number 3
Show off your passion for spectacles! Be ready to share why you love eyewear and how you can contribute to creating memorable experiences for customers. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cubitts team and being part of something innovative.
We think you need these skills to ace Optical Assistant - St.James
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for spectacles and customer service right from the start. Share why you’re excited about the role and how our brand values resonate with you.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in retail and customer-facing roles. We want to know how your skills align with what we’re looking for!
Be Authentic:We value genuine personalities! Don’t be afraid to let your true self shine through in your application. Share your unique experiences and perspectives that make you a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Cubitts KX Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understand what makes them unique in the optical industry and be ready to discuss how you can embody these values in your role as an Optical Assistant.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experiences where you delivered exceptional customer service. Think about how you can relate these experiences to the specific responsibilities of guiding customers through frame and lens choices, ensuring you highlight your enthusiasm for creating memorable experiences.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of spectacles, lenses, and basic adjustments. Be prepared to discuss how you would assist customers with their selections and any technical aspects that might come up during the interview. This shows your genuine passion for the product and readiness to help customers.
✨Emphasise Team Collaboration
Since teamwork is crucial in this role, think of instances where you've successfully collaborated with others. Share how you foster a supportive environment and how you can contribute to maintaining a clean and organised store, which aligns with Cubitts' commitment to a collaborative culture.
