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- Tasks: Deliver exceptional customer service and guide clients in frame and lens selection.
- Company: Join Cubitts, a forward-thinking spectacles company revolutionising the optical industry.
- Benefits: Enjoy complimentary spectacles, discounts, and flexible holiday options.
- Why this job: Be part of a mission to create memorable customer experiences in a vibrant store.
- Qualifications: Retail experience and a passion for customer service are essential.
- Other info: Work in a diverse, inclusive environment with opportunities for personal growth.
The predicted salary is between 13 - 14 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for the important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life assurance
- Aviva Digicare+
- Unlimited You Can Now Business Skills Training
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract
Hours: 16 hours per week, Monday-Sunday
Contract type: Permanent
Location: Cubitts Notting Hill, 312 Portobello Rd, London W10 5RU
Salary: £13.85 per hour
Job grade: Associate Lvl 1
Optical Assistant - Notting Hill employer: Cubitts KX Limited
Contact Detail:
Cubitts KX Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Notting Hill
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cubitts' brand story and values. This will help you connect with the team and show that you're genuinely excited about being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to deliver exceptional service. Role-play with a friend or family member to get comfortable with guiding customers through their choices.
✨Tip Number 3
Show off your passion for spectacles! Be ready to share why you love eyewear and how you can contribute to creating memorable experiences for customers. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Cubitts family right from the start!
We think you need these skills to ace Optical Assistant - Notting Hill
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for spectacles and customer service right from the start. Share why you’re excited about this role and how our brand aligns with your values.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in retail and customer-facing roles. We want to know how your skills can enhance the customer journey at Cubitts!
Be Authentic: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board with our mission!
How to prepare for a job interview at Cubitts KX Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understand what makes them unique in the optical industry and be ready to discuss how you can embody these values in your role as an Optical Assistant.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you went above and beyond to help a customer, as this will resonate well with their focus on creating memorable experiences.
✨Demonstrate Your Passion for Spectacles
Express your genuine enthusiasm for spectacles and the optical industry during the interview. Share any personal experiences or interests related to eyewear that highlight your alignment with Cubitts' mission to innovate and enhance the customer experience.
✨Be Ready for Practical Scenarios
Expect to discuss practical scenarios related to frame and lens selection or customer interactions. Brush up on your knowledge of different types of lenses and frames, and think about how you would assist a customer in making the best choice for their needs.