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- Tasks: Deliver exceptional customer service and guide clients in frame and lens selection.
- Company: Join a pioneering, customer-centric spectacles company committed to innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, generous discounts, and a supportive work environment.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable customer experiences.
- Qualifications: Passion for customer service and previous retail experience are essential.
- Other info: Embrace a diverse and inclusive culture with opportunities for personal growth.
The predicted salary is between 12 - 16 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, people-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent- 40 hours
Salary: £12.60 per hour
Job grade: Associate Lvl 1
Optical Assistant- Edinburgh employer: Cubitts KX Limited
Contact Detail:
Cubitts KX Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant- Edinburgh
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their mission and values. This way, you can show how your passion for spectacles aligns with their vision and how you can contribute to creating that exceptional customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can bring warmth and expertise to the role of Optical Assistant.
✨Tip Number 3
Don’t just sit back after applying! Follow up with a friendly email expressing your enthusiasm for the position. It shows initiative and keeps you on their radar, making it clear that you’re genuinely interested in joining their team.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Optical Assistant- Edinburgh
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for spectacles and customer service right from the start. Share why you’re excited about this role and how our brand values resonate with you.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in retail and customer-facing roles. We want to know how your skills align with what we’re looking for!
Be Authentic: We value genuine personalities! Don’t be afraid to let your true self shine through in your application. Show us who you are and how you can contribute to our inclusive culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Cubitts KX Limited
✨Know the Brand Inside Out
Before your interview, make sure you understand Cubitts' mission, values, and what sets them apart in the optical industry. Familiarise yourself with their products and customer experience philosophy so you can speak confidently about how you align with their vision.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered exceptional customer service. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your people-focused approach and enthusiasm for creating memorable experiences.
✨Demonstrate Your Passion for Spectacles
Express your genuine interest in spectacles and the optical industry during the interview. Share any personal experiences or stories that highlight your passion, and be ready to discuss current trends in eyewear that excite you. This will show that you're not just looking for a job, but that you truly care about the craft.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers about the company culture, team dynamics, and opportunities for growth within Cubitts. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
