At a Glance
- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join a pioneering spectacles company committed to innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, generous discounts, and a supportive work environment.
- Other info: Flexible hours in a dynamic, diverse team focused on growth and inclusion.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable customer experiences.
- Qualifications: Passion for customer service and previous retail experience required.
The predicted salary is between 26300 - 26300 £ per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, people-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent - 32 hours, Monday-Sunday
Location: Cubitts Cambridge
Salary: £12.60 per hour
Job grade: Associate Lvl 1
Optical Assistant - Cambridge employer: Cubitts KX Limited
Cubitts is an exceptional employer that prioritises a customer-centric approach while fostering a diverse and inclusive work environment. Located in Cambridge, employees enjoy generous benefits such as complimentary spectacles, eye examinations, and a supportive culture that encourages personal and professional growth. With a commitment to innovation and community, Cubitts offers a unique opportunity for those passionate about transforming the optical experience.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Cambridge
✨Tip Number 1
Get to know the company inside out! Research Cubitts, their mission, and values. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely aligns with their vision of transforming the optical industry.
✨Tip Number 2
Practice your customer service skills! Since you'll be at the heart of the customer experience, think about how you can create memorable moments for customers. Role-play scenarios with friends or family to get comfortable with guiding people through frame and lens choices.
✨Tip Number 3
Show off your passion for spectacles! Whether it’s sharing your favourite styles or discussing the latest trends, let your enthusiasm shine through. This will help you connect with the team and demonstrate that you’re the perfect fit for their customer-centric culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cubitts team and ready to contribute to their mission of creating an innovative and inclusive optical experience.
We think you need these skills to ace Optical Assistant - Cambridge
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for spectacles shine through in your application. We want to see how excited you are about changing the optical industry and delivering exceptional customer experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect our brand values and mission. Highlight any relevant experience in customer service and how it aligns with what we’re looking for.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and how it can contribute to our inclusive culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Cubitts KX Limited
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into the Cubitts brand story, mission, and values. Understanding what makes them unique will not only impress your interviewers but also help you communicate their ethos effectively during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, be ready to share specific examples from your past roles where you went above and beyond for a customer. Highlighting your people-focused approach will resonate well with the interviewers.
✨Prepare for Technical Questions
Brush up on your knowledge of spectacles, lenses, and frame adjustments. Be prepared to discuss how you would assist customers in selecting the right products and how you would handle basic repairs. This shows your technical expertise and readiness to contribute.
✨Emphasise Team Collaboration
Cubitts values a supportive and team-oriented environment, so be sure to express your enthusiasm for working collaboratively. Share examples of how you've successfully worked in teams before, and how you can contribute to a positive store atmosphere.
