At a Glance
- Tasks: Deliver exceptional customer experiences and support dispensing activities.
- Company: Join a pioneering company transforming the spectacles industry for better standards and experiences.
- Benefits: Enjoy complimentary spectacles, bespoke holiday allowance, yoga classes, and exclusive training access.
- Other info: Full-time role with a salary of £13.15 per hour, based on London Living Wage.
- Why this job: Be part of a mission to improve eyewear while working in an inclusive and dynamic environment.
- Qualifications: Retail experience, excellent communication skills, and a passion for aesthetics and sustainability required.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience – welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non‑negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non‑prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well‑presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team‑oriented environment.
Who you are
- Someone who thrives in a customer‑centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self‑starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer‑facing role.
Some nice things you’ll get
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for the important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life assurance
- Aviva Digicare+
- Unlimited You Can Now Business Skills Training
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves.
We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract
- Hours: 40 hours per week, Monday‑Sunday
- Contract type: Permanent
- Location: Cubitts London stores
- Salary: £13.85 per hour
- Job grade: Associate Lvl 1
Optical Assistant - London employer: Cubitts KX Limited
Join us as an Optical Assistant and be part of a transformative journey in the optical industry, where your passion for spectacles and commitment to exceptional customer service will shine. We pride ourselves on fostering a supportive and inclusive work culture that values personal growth, offering bespoke training opportunities and wellness initiatives like yoga classes and health partnerships. With competitive benefits including complimentary spectacles and a focus on sustainability, we are dedicated to creating a rewarding environment for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - London
✨Tip Number 1
Familiarise yourself with the latest trends in eyewear and optical technology. Being knowledgeable about current products and innovations will not only impress during interviews but also show your genuine passion for the industry.
✨Tip Number 2
Demonstrate your alignment with our core values by sharing examples from your past experiences. Highlight moments where you took initiative to improve processes or provided exceptional customer service, showcasing your pride in your work.
✨Tip Number 3
Prepare to discuss how you can contribute to building an inclusive culture. Think of ways you've promoted diversity in previous roles or how you would approach creating a welcoming environment for all customers.
✨Tip Number 4
Practice your communication skills, especially in explaining complex concepts simply. As an Optical Assistant, you'll need to convey product features and benefits clearly, so consider role-playing scenarios with friends or family.
We think you need these skills to ace Optical Assistant - London
Some tips for your application 🫡
Understand the Company Values:Before applying, take some time to understand the core values of the company. Make sure to reflect these values in your application, showcasing how you align with their mission to improve the spectacles industry.
Highlight Relevant Experience:In your CV and cover letter, emphasise any retail experience you have, particularly in customer service. Provide specific examples of how you've delivered exceptional customer experiences in the past.
Showcase Your Passion:Express your genuine interest in spectacles, their design, and history. This can set you apart from other candidates. Mention any personal experiences or knowledge that demonstrate your enthusiasm for the optical industry.
Tailor Your Application:Customise your CV and cover letter for the Optical Assistant role. Use keywords from the job description, such as 'attention to detail', 'organised', and 'sustainability', to show that you are a perfect fit for the position.
How to prepare for a job interview at Cubitts KX Limited
✨Show Your Passion for Spectacles
Make sure to express your genuine interest in spectacles, their design, and history during the interview. This will demonstrate that you align with the company's core values and are excited about the role.
✨Emphasise Customer Experience
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to communicate effectively and support customers in making the best choices for their eyewear.
✨Demonstrate Attention to Detail
Since the role requires meticulous attention to detail, be ready to discuss situations where your organisational skills made a difference. This could include managing inventory or ensuring perfect fittings for customers.
✨Align with Company Values
Familiarise yourself with the company's core values: Pioneer, Proud, and For All. Be prepared to share how you embody these values in your work ethic and interactions with others.
