At a Glance
- Tasks: Deliver exceptional customer experiences and support dispensing activities.
- Company: Join a pioneering company transforming the spectacles industry for better standards and experiences.
- Benefits: Enjoy complimentary spectacles, bespoke holiday allowance, yoga classes, and exclusive training access.
- Other info: Full-time role with a salary of £13.15 per hour, based on London Living Wage.
- Why this job: Be part of a mission to improve eyewear while working in an inclusive and dynamic environment.
- Qualifications: Retail experience, excellent communication skills, and a passion for aesthetics and sustainability required.
Optical Associate
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company.
The Role
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses, explaining lens options clearly and confidently.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce every customer to our Made to Measure service, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
What we’re looking for:
- Someone who thrives in a customer-centric environment and takes pride in delivering outstanding service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a customer-facing role, optical experience is not essential but is a bonus.
Our Values
Pioneers
We try to improve things, by doing things better or more simply celebrating both innovation and failure.
- Approaches situations with an innovative spirit
- Uses initiative to get things done
- Eager to learn and grow professionally (both vertically and horizontally)
- Positive in the face of changes and challenges
Proud
We take pride in doing things properly, deeply committed to the highest standards with a relentless drive for consistency in quality and detail.
- Takes pride in their work always and always strives to achieve the highest standards
- Consistent in the quality and standard of their work
- An inspiring team member who always goes above and beyond
For all
We treat everyone with the same warmth and respect, and without ego.
- Humble and empathetic towards colleagues and customers
- Prioritises shared goals over personal ones
- Happy to step outside of their job description to support others
- Communicates openly and honestly, listening to and respecting everyone's point of view
- Recognises strengths in those around and finds ways to celebrate them
Benefits
Some nice things you'll get:
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life Assurance
- Aviva workplace digicare+
Contract
Hours: Part time, 40 hours per week, Monday-Sunday
Contract type: Permanent
Location: Cubitts Soho
Salary: £14.80 per hour
Job grade: Associate Level 1
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves.
We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Optical Assistant in London employer: Cubitts KX Limited
Cubitts Hampstead is an exceptional employer that prioritises a people-driven culture, fostering a supportive environment where team members can thrive. With a focus on employee growth, you will benefit from generous perks such as complimentary spectacles, eye examinations, and discounts, all while working in the vibrant setting of Hampstead, London. Join us to be part of a dynamic team dedicated to delivering outstanding customer service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cubitts KX Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cubitts KX Limited!
We think you need these skills to ace Optical Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cubitts KX Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cubitts KX Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cubitts KX Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cubitts KX Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
