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- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join a pioneering spectacles company committed to innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, discounts, and flexible holiday options.
- Why this job: Be part of a mission to transform the optical experience for customers.
- Qualifications: Retail experience and a passion for customer service are essential.
- Other info: Work in a supportive team environment with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, people-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Benefits:
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for the important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life assurance
- Subscription to Champion Health
- Unlimited You Can Now Business Skills Training
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract:
- Hours: 24 per week, Monday-Sunday
- Contract type: Permanent
- Location: London stores
- Salary: £13.85 per hour
- Job grade: Associate Lvl 1
Optical Assistant employer: Cubitts KX Limited
Contact Detail:
Cubitts KX Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cubitts' brand story and values. This way, you can show how your passion for spectacles aligns with their mission and how you can contribute to creating that exceptional customer experience.
✨Tip Number 2
Practice your people skills! Since you'll be at the heart of the customer experience, think about scenarios where you’ve delivered great service. Be ready to share these stories during your interview to demonstrate your enthusiasm and ability to connect with customers.
✨Tip Number 3
Show off your technical know-how! Brush up on your knowledge about frames and lenses, and be prepared to discuss how you would assist customers in making the right choices. This will highlight your expertise and commitment to providing tailored advice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cubitts team and contributing to a diverse and inclusive culture.
We think you need these skills to ace Optical Assistant
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for spectacles shine through in your application. We want to see how excited you are about our brand and values, so don’t hold back on sharing why you love what we do!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and any relevant skills. We’re looking for someone who thrives in a customer-centric environment, so show us how you fit the bill!
Be Authentic: We value authenticity, so be yourself in your written application. Share your unique experiences and perspectives that make you a great fit for our inclusive culture. We want to know the real you!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Cubitts KX Limited
✨Know the Brand Inside Out
Before your interview, dive deep into the Cubitts brand story, mission, and values. Understanding what makes them unique will help you communicate their ethos effectively during the interview, showing that you're genuinely aligned with their vision.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you can relate these experiences to the role of an Optical Assistant, highlighting your ability to create memorable customer experiences.
✨Demonstrate Your Passion for Spectacles
Express your enthusiasm for spectacles and the optical industry. Share any personal stories or interests related to eyewear, as this will show your genuine passion and commitment to the role, which is key for a people-focused position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to customer experience or how they foster an inclusive culture. It shows you're engaged and interested in being part of their team.