Store Manager in London

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified.

As a Store Manager, you’ll be the driving force behind your store and team’s success. Leading with energy and purpose, you’ll take full ownership of your store’s performance, team’s development, and the experience of every customer who walks through the door. Working closely with your Assistant Manager you’ll cultivate a team culture that is driven, collaborative, and focused on continuous growth. You’ll confidently lead commercial performance, using insights to optimise operations, grow revenue, and deliver outstanding service. At the same time, you’ll champion your team’s progression through clear succession planning and personalised development. Success will come from how you inspire your team, delight our customers, and build a high-performing store.

Your key responsibilities:

• Lead recruitment, onboarding, and development of a high-performing, motivated team with clear succession plans and personalised development pathways for every member.
• Drive team engagement and culture that is underpinned by our values, working towards an engagement score of 85%+ and enhancing team retention.
• Take accountability for the store’s commercial performance, ensuring operational excellence and alignment with business KPIs.
• Lead by example to embed and uphold our customer non-negotiables, ensuring every team member delivers outstanding service, with success measured through NPS and mystery shop results.
• Act as a brand ambassador, engaging customers with our story, values, and craft, and supporting activities that attract and retain new audiences.
• Drive excellence in our Made to Measure and Bespoke service, partnering with your Assistant Manager to ensure every team member delivers a seamless in-store experience.
• Be an expert in product and optical knowledge, taking the lead on complex dispenses and sharing your knowledge to build your team’s capability.
• Maintain and oversee a clean, organised store environment.
• Leverage data to optimise visual merchandising and stock, ensuring displays align with Cubitts’ visual identity to drive sales.
• Collaborate with other teams and departments across the business to share insights, drive improvements, and create a united, high-performance culture.
• Uphold Cubitts’ standards in professionalism, compliance, and integrity, ensuring your team consistently operates within policy and best practice.

Who you are:

• Optical retail management experience within a customer-focused, service-led brand.
• A confident and inspiring leader who drives team success with focus and commitment to excellence.
• Passionate about people, you champion inclusivity and inspire each of your team to succeed by fostering a culture of recognition and growth.
• You lead with initiative, positivity, and patience, approaching each day with practical, solutions-focused thinking and a growth mindset.
• Resilient under pressure and agile in response, adapting swiftly to operational setbacks.
• A results-driven strategic thinker with strong business acumen.
• Detail-oriented, you take genuine pride in your work, bringing meticulous care and precision to every aspect of your team and store’s performance.
• Ambitious and purpose-driven, you’re ready to grow your career with a company where you can make a meaningful impact.

Our Values:

• Pioneers: Leads by example with courage and positivity, inspiring their team to think innovatively, take risks, and continuously grow both personally and professionally.
• Proud: Leads with dedication to excellence, inspiring and supporting their team to uphold high standards, pay attention to detail, and go the extra mile to achieve the best outcomes.
• For All: Humble and empathetic, they foster inclusivity, encourage teamwork through shared challenges, communicate openly, and celebrate individual and team strengths.

Some nice things you’ll get:

• Complimentary spectacles, eye examinations and generous discounts.
• Option to buy and sell holiday.
• Paid time away for the important moments in life.
• Annual season ticket loan.
• Cycle to work scheme.
• Life assurance.
• Subscription to Champion Health.
• Unlimited You Can Now Business Skills Training.

At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.

Contract: Type: Permanent- 40 hours, Monday-Sunday

Salary: £37,330.50

Job grade: Store Manager Lvl 1

Working location: Cubitts Notting Hill, 312 Portobello Rd, London W10 5RU