At a Glance
- Tasks: Deliver exceptional customer service and guide clients in frame and lens selection.
- Company: Join a B Corp Certified company revolutionising the optical industry.
- Benefits: Enjoy complimentary spectacles, discounts, and flexible holiday options.
- Other info: Work in a diverse, inclusive environment with great career growth opportunities.
- Why this job: Be part of a mission to create innovative, customer-centric spectacles.
- Qualifications: Retail experience and a passion for delivering outstanding customer experiences.
The predicted salary is between 12 - 12 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be B Corp Certified and equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Who you are
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Some nice things you’ll get
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent, Part time 16 hours, Monday-Sunday
Location: Cubitts Cambridge
Salary: £12.75 per hour
Job grade: Associate Lvl 1
Optical Associate: Craft, Service & Made-to-Measure in London employer: Cubitts KX Limited
At Cubitts, we are not just transforming the optical industry; we are creating a vibrant and inclusive workplace where every employee is valued. As an Optical Associate in our Cambridge store, you will enjoy a supportive team culture, opportunities for personal growth, and a range of benefits including complimentary spectacles and generous discounts. Join us in delivering exceptional customer experiences while being part of a B Corp Certified company that prioritises diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Associate: Craft, Service & Made-to-Measure in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Cubitts' brand story, mission, and values. This will not only help you connect with the team but also show your genuine passion for what they do.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate real-life scenarios. Being able to communicate effectively and warmly will set you apart during interviews.
✨Tip Number 3
Show off your enthusiasm for spectacles! Whether it’s discussing your favourite frames or sharing insights about lens technology, let your passion shine through. It’ll resonate with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our innovative journey at Cubitts.
We think you need these skills to ace Optical Associate: Craft, Service & Made-to-Measure in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for spectacles and customer service right from the start. Share why you’re excited about the role and how our brand values resonate with you.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in retail and customer-facing roles. We want to know how your skills align with what we’re looking for!
Be Authentic:We value genuine personalities! Don’t be afraid to let your true self shine through in your application. Show us who you are and how you can contribute to our inclusive culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Cubitts KX Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understand what makes them unique in the optical industry and be ready to discuss how you can embody these values in your role as an Optical Associate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these experiences to the responsibilities of guiding customers through frame and lens choices, ensuring they feel valued and understood.
✨Demonstrate Your Passion for Spectacles
Express your genuine enthusiasm for spectacles and the craft behind them. Share any personal stories or experiences that highlight your interest in eyewear, as this will resonate with the interviewers and show that you're aligned with their mission.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask during the interview. This could be about their approach to customer experience or how they foster an inclusive culture. It shows your interest in the company and helps you gauge if it's the right fit for you.
