At a Glance
- Tasks: Deliver exceptional customer service and guide clients through frame and lens choices.
- Company: Join Cubitts, a forward-thinking spectacles company revolutionising the optical industry.
- Benefits: Enjoy complimentary spectacles, discounts, paid time off, and professional training.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a mission to create memorable customer experiences in a vibrant environment.
- Qualifications: Passion for customer service and previous retail experience required.
The predicted salary is between 28800 - 28800 £ per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most innovative and customer-centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we're looking for an enthusiastic, customer-focused Optical Associate. You'll be at the heart of the customer experience – welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you'll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non‐negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non‐prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well‐presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team‐oriented environment.
Who you are:
- Someone who thrives in a customer‐centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self‐starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer‐facing role.
Some nice things you'll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Aviva Digicare+.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract:
- Hours: 40 hours per week, Monday‐Sunday
- Contract type: Permanent
- Location: Cubitts London stores
- Salary: £13.85 per hour
- Job grade: Associate Lvl 1
Optical Assistant - London employer: Cubitts KX Limited
Cubitts is an exceptional employer that prioritises a customer-centric approach while fostering a diverse and inclusive work culture. As an Optical Assistant in London, you'll enjoy benefits such as complimentary spectacles, generous discounts, and opportunities for personal growth through unlimited business skills training. Join us in revolutionising the optical industry while being part of a supportive team that values your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cubitts' brand story and values. This will help you connect with the team and show that you're genuinely excited about being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to provide exceptional service. Role-playing with a friend can help you feel more confident when it comes to interacting with customers.
✨Tip Number 3
Show off your passion for spectacles! Whether it's discussing your favourite styles or sharing what excites you about the optical industry, let your enthusiasm shine through during your conversations with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the Cubitts family right from the start.
We think you need these skills to ace Optical Assistant - London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for spectacles shine through in your application. We want to see that you're genuinely excited about our brand and mission, so share any personal experiences or stories that highlight your love for eyewear.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Optical Assistant role. Highlight your customer service experience and any relevant retail background to show us you’re the perfect fit.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our innovative team!
How to prepare for a job interview at Cubitts KX Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understand what makes them unique in the optical industry and be ready to discuss how you can embody these values in your role as an Optical Assistant.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your alignment with their customer-centric approach.
✨Be Ready for Technical Questions
Brush up on your knowledge of spectacles, lenses, and frame adjustments. Be prepared to answer questions about how you would assist customers in selecting the right products and how you would handle basic repairs or adjustments.
✨Emphasise Team Collaboration
Cubitts values a supportive and team-oriented environment, so be ready to discuss how you work well with others. Share examples of how you've collaborated with colleagues in previous roles to create a positive atmosphere and enhance the customer experience.
