At a Glance
- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join a B Corp Certified innovative spectacles company focused on inclusivity.
- Benefits: Complimentary spectacles, discounts, paid time off, and professional training.
- Other info: Flexible part-time hours in a supportive team environment.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable experiences.
- Qualifications: Customer-facing retail experience and a passion for spectacles.
The predicted salary is between 26400 - 26400 £ per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most innovative and customer-centric spectacles company. We are proud to be B Corp Certified and equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we're looking for an enthusiastic, customer-focused Optical Associate. You'll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you'll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Some nice things you'll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent, Part time 16 hours, Monday-Sunday
Location: Cubitts Cambridge
Salary: £12.75 per hour
Job grade: Associate Lvl 1
Optical Assistant - Cambridge in London employer: Cubitts KX Limited
Cubitts is an exceptional employer that prioritises a customer-centric approach while fostering a diverse and inclusive work culture. As an Optical Assistant in Cambridge, you'll enjoy benefits such as complimentary spectacles, generous discounts, and opportunities for personal growth through unlimited business skills training. Join us in revolutionising the optical industry and be part of a team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Cambridge in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cubitts' brand story and values. This way, you can show off your passion for their mission and how you fit into their vision of transforming the optical industry.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can deliver exceptional customer service and share examples from your past experiences that highlight your skills.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look sharp and professional. It’s all about making a great first impression, so choose an outfit that reflects the stylish vibe of Cubitts.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Optical Assistant - Cambridge in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for spectacles shine through in your application. We want to see how excited you are about our brand and values, so don’t hold back on sharing why you love what we do!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and any relevant skills. We’re looking for someone who thrives in a customer-centric environment, so show us how you fit the bill!
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique experiences and perspectives that make you a great fit for our inclusive culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Cubitts KX Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Cubitts' brand story, mission, and values. Understanding what makes them unique will not only impress your interviewers but also help you articulate how you can contribute to their vision of transforming the optical industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about specific situations where you went above and beyond for a customer, as this role is all about creating memorable experiences for every visitor.
✨Demonstrate Your Passion for Spectacles
Express your genuine enthusiasm for spectacles and the optical industry during the interview. Share any personal stories or experiences that highlight your interest in eyewear, as this will resonate with the company's mission to innovate in this space.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. This could be about their approach to customer experience or how they foster an inclusive culture. It shows you're engaged and genuinely interested in being part of their team.
