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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join Cubitts, a pioneering and customer-centric spectacles company.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Why this job: Be part of a movement to revolutionise the optical industry and inspire others.
- Qualifications: Management experience in an optical setting and a passion for customer service.
- Other info: Embrace a culture of inclusivity and continuous growth at Cubitts.
The predicted salary is between 31309 - 31309 ÂŁ per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer‑centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified.
As an Assistant Store Manager at Cubitts, you will play a key role in your store’s success by leading, motivating, and developing a high‑performing team. Working closely with the Store Manager, you will inspire your team to consistently deliver exceptional customer experiences while driving business performance through a clear focus on KPIs and operational excellence. You will lead by example and provide ongoing support to cultivate a positive, collaborative environment that empowers every team member to grow, thrive, and succeed.
Responsibilities- Lead by example to embed and uphold our customer non‑negotiables, ensuring every team member delivers outstanding service, with success measured through NPS and mystery shop results.
- Be an expert in product and optical knowledge, taking the lead on complex dispenses and sharing your knowledge to build your team’s capability.
- Champion the Cubitts Academy training program, both online and in‑person, to boost team confidence and support ongoing development.
- Demonstrate expertise and promote excellence across Cubitts Bespoke services, championing Made to Measure in‑store to drive both team engagement and sales.
- Maintain and oversee a clean, organised store environment, ensuring displays effectively showcase products to drive sales, aligned with our visual merchandising guidelines.
- Act as an ambassador for Cubitts, communicating our brand and supporting activities that attract and engage new customers.
- Actively contribute to achieving store financial targets by driving operational efficiency and business performance.
- Together with the Store Manager, lead collaboration within your team and across departments to cultivate a supportive, team‑oriented culture that enhances performance and engagement.
- Ensure team compliance with Cubitts’ policies and standards, promoting integrity and professionalism at all times.
- A passionate and people‑first leader with management experience in an optical environment.
- Customer‑focused, inspiring others and leading by example.
- Clear and authentic communicator who builds trust with both customers and colleagues.
- Proactive and growth‑minded, embracing continuous improvement while encouraging development in others.
- Someone who takes initiative and ownership of their work, and can be a pace‑setter for others.
- A collaborative team player who fosters a positive, inclusive culture rooted in integrity and professionalism.
- Resilient under pressure, adapting quickly to unexpected setbacks or changes, maintaining composure and high standards.
- Pioneers: Leads by example with courage and positivity, inspiring their team to think innovatively, take risks, and continuously grow both personally and professionally.
- Proud: Leads with dedication to excellence, inspiring and supporting their team to uphold high standards, pay attention to detail, and go the extra mile to achieve the best outcomes.
- For All: Humble and empathetic, they foster inclusivity, encourage teamwork through shared challenges, communicate openly, and celebrate individual and team strengths.
- Complimentary spectacles, eye examinations and generous discounts
- Option to buy and sell holiday
- Paid time away for the important moments in life
- Annual season ticket loan
- Cycle to work scheme
- Life assurance
- Subscription to Champion Health
- Unlimited You Can Now Business Skills Training
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract- Type: Permanent - 40 hours, Monday-Sunday
- Salary: ÂŁ31,309.45
- Job grade: Assistant Store Manager Level 1
- Working location: Cubitts London
Assistant Store Manager in London employer: Cubitts KX Limited
Contact Detail:
Cubitts KX Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in London
✨Tip Number 1
Get to know the company inside out! Research Cubitts, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission to revolutionise the optical industry.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired a team or tackled challenges head-on. Be ready to share these experiences during your interview to demonstrate how you embody the qualities they’re looking for in an Assistant Store Manager.
✨Tip Number 3
Showcase your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. Cubitts is all about exceptional customer experiences, so make sure you highlight your ability to deliver just that.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask about the team culture or how they measure success. This shows you're genuinely interested in being part of their journey and helps you figure out if it's the right fit for you too.
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the optical industry shine through in your application. We want to see how you can inspire others and lead by example, so share any relevant experiences that highlight your passion for customer service and team development.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Assistant Store Manager role. Highlight your management experience in an optical environment and any achievements that demonstrate your ability to drive business performance and enhance customer experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for Cubitts. Use it to showcase your leadership style, your commitment to excellence, and how you embody our values of being a pioneer, proud, and inclusive.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, you can ensure your application reaches us quickly and you can keep track of your application status easily!
How to prepare for a job interview at Cubitts KX Limited
✨Know Your Stuff
Make sure you brush up on your product and optical knowledge before the interview. Being able to discuss complex dispenses and showcase your expertise will impress the hiring team and show that you're ready to lead by example.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed teams in the past. Highlight your people-first approach and how you’ve fostered a positive, collaborative environment. This will demonstrate that you align with their values and can inspire others.
✨Emphasise Customer Focus
Be ready to discuss how you’ve delivered exceptional customer experiences in previous roles. Use specific examples to illustrate how you’ve upheld high standards and contributed to achieving KPIs, as this is crucial for the Assistant Store Manager role.
✨Align with Their Values
Familiarise yourself with Cubitts' values of being Pioneers, Proud, and For All. During the interview, weave these values into your responses to show that you not only understand their mission but are also committed to embodying these principles in your work.