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- Tasks: Deliver exceptional customer service and guide clients in selecting the perfect spectacles.
- Company: Join a pioneering, customer-focused spectacles company committed to innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, discounts, paid time off, and professional training opportunities.
- Why this job: Be part of a mission to revolutionise the optical industry and create memorable customer experiences.
- Qualifications: Retail experience, excellent communication skills, and a passion for eyewear.
- Other info: Dynamic, inclusive workplace with a focus on personal growth and community.
The predicted salary is between 12 - 13 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, people-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Some nice things you’ll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent - 40 hours
Salary: £12.60 per hour
Job grade: Associate Lvl 1
Optical Assistant- Edinburgh employer: Cubitts KX Limited
Contact Detail:
Cubitts KX Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant- Edinburgh
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cubitts' brand story and values. This way, you can show how your passion for spectacles aligns with their mission and make a memorable impression.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to create exceptional experiences. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Being genuine and approachable will resonate well with the team, especially since they value a warm, people-focused approach.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company culture. This shows you’re genuinely interested and helps you figure out if it’s the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Optical Assistant- Edinburgh
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for spectacles and customer service right from the start. Share why you’re excited about the role and how our brand aligns with your values.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in retail and customer-facing roles. We want to know how your skills can help us create memorable experiences for our customers.
Be Authentic: We value genuine personalities! Don’t be afraid to let your true self shine through in your application. Share your unique story and what makes you a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Cubitts KX Limited
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into the Cubitts brand story, mission, and values. Understanding what makes them unique will not only impress your interviewers but also help you communicate their ethos effectively during the interview.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these stories to the role of an Optical Assistant, highlighting your ability to create memorable experiences for customers.
✨Demonstrate Your Passion for Spectacles
Express your genuine enthusiasm for spectacles and the optical industry. Share any personal experiences or interests related to eyewear that align with Cubitts' innovative approach, showing that you're not just looking for a job, but are truly excited about contributing to their mission.
✨Be Ready to Collaborate
Since teamwork is key in this role, think of instances where you've successfully collaborated with others. Be prepared to discuss how you can foster a supportive environment in the store, ensuring smooth operations and a positive atmosphere for both customers and colleagues.
