At a Glance
- Tasks: Deliver exceptional customer service and assist with frame and lens selection.
- Company: Join a revolutionary spectacles company focused on innovation and customer experience.
- Benefits: Enjoy complimentary spectacles, discounts, and personal development opportunities.
- Other info: Dynamic team environment with opportunities for growth and community engagement.
- Why this job: Be part of a mission to transform the optical industry and create memorable customer experiences.
- Qualifications: Customer-facing experience preferred; passion for spectacles is a must!
The predicted salary is between 31500 - 38500 £ per year.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries.
Products are tired, standards are mediocre, and the experience is dull.
We’re going to change that, and build the world’s most innovative and customer-centric spectacles company.
The Role
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate.
You’ll be at the heart of the customer experience — welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life.
With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
- Your key responsibilities
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses, explaining lens options clearly and confidently.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce every customer to our Made to Measure service, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
What we’re looking for
- Someone who thrives in a customer‑centric environment and takes pride in delivering outstanding service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self‑starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a customer-facing role, optical experience is not essential but is a bonus.
Our Values
- We try to improve things, by doing things better or more simply celebrating both innovation and failure.
- Associate
- Approaches situations with an innovative spirit
- Uses initiative to get things done
- Eager to learn and grow professionally (both vertically and horizontally)
- Positive in the face of changes and challenges
- Proud
- We take pride in doing things properly, deeply committed to the highest standards with a relentless drive for consistency in quality and detail.
- Associate
- Takes pride in their work always and always strives to achieve the highest standards
- Consistent in the quality and standard of their work
- An inspiring team member who always goes above and beyond
- For all
- We treat everyone with the same warmth and respect, and without ego.
- Associate
- Humble and empathetic towards colleagues and customers
- Prioritises shared goals over personal ones
- Happy to step outside of their job description to support others
- Communicates openly and honestly, listening to and respecting everyone's point of view
- Recognises strengths in those around and finds ways to celebrate them
- Some nice things you’ll get
- Complimentary spectacles and discount
- Complimentary eye examination for you, your friends and family
- Cycle to work Scheme
- Buy and sell holiday
- Life assurance
- Community socials
- Refer a friend scheme
- Annual season ticket loan
- Subscription to Champion Health
- Personalised training & development
- Discounted gym membership
- Paid time away for the important moments in life
- Contract type
- Permanent, Full time, 40 hours Monday-Sunday
- #J-18808-Ljbffr
Optical Assistant employer: Cubitts KX Group Ltd
At Cubitts, we are revolutionising the optical industry by prioritising innovation and exceptional customer experiences. As an Optical Assistant, you will thrive in a supportive and collaborative work culture that values personal growth and professional development, with benefits such as complimentary spectacles, eye examinations, and a cycle-to-work scheme. Join us in creating memorable moments for our customers while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cubitts KX Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cubitts KX Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cubitts KX Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Cubitts KX Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cubitts KX Group Ltd!
How to prepare for a job interview at Cubitts KX Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
