Assistant Manager

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified.

The Role

As an Assistant Store Manager at Cubitts, you will play a key role in your store’s success by leading, motivating, and developing a high-performing team. Working closely with the Store Manager, you will inspire your team to consistently deliver exceptional customer experiences while driving business performance through a clear focus on KPIs and operational excellence. You will lead by example and provide ongoing support to cultivate a positive, collaborative environment that empowers every team member to grow, thrive, and succeed.

Your key responsibilities

• Lead by example to embed and uphold our customer non-negotiables, ensuring every team member delivers outstanding service, with success measured through NPS and mystery shop results.
• Be an expert in product and optical knowledge, taking the lead on complex dispenses and sharing your knowledge to build your team’s capability.
• Champion the Cubitts Academy training program, both online and in-person, to boost team confidence and support ongoing development.
• Demonstrate expertise and promote excellence across Cubitts Bespoke services, championing Made to Measure in-store to drive both team engagement and sales.
• Maintain and oversee a clean, organised store environment, ensuring displays effectively showcase products to drive sales, aligned with our visual merchandising guidelines.
• Act as an ambassador for Cubitts, communicating our brand and supporting activities that attract and engage new customers.
• Actively contribute to achieving store financial targets by driving operational efficiency and business performance.
• Together with the Store Manager, lead collaboration within your team and across departments to cultivate a supportive, team-oriented culture that enhances performance and engagement.
• Ensure team compliance with Cubitts’ policies and standards, promoting integrity and professionalism at all times.

What we’re looking for:

• A passionate, people-first and customer-centric individual who leads by example and inspires others.
• Clear and authentic communicator who builds trust with both customers and colleagues.
• Proactive and growth-minded, embracing continuous improvement while encouraging development in others.
• Someone who takes initiative and ownership of their work, and can be a pace setter to others.
• A collaborative team player who fosters a positive, inclusive culture rooted in integrity and professionalism.
• Resilient under pressure, adapting quickly to unexpected setbacks or changes, maintaining composure and high standards.

Our Values

• We try to improve things, by doing things better or more simply celebrating both innovation and failure.

Managers

• Challenges both themselves and their team to think outside the box
• Innovate, and improve
• Leads by example, using their initiative to keep things moving forward
• Courageous and supportive, urging their team members to take risks and learn from their mistakes
• An infectious, positive force, no matter what challenges they face
• Pushes themselves and their team to learn and grow both personally and professionally

Proud

• We take pride in doing things properly, even when we’re exhausted.

Managers

• Leads by example by being deeply committed to performing to a high standard
• Encourages and supports their team to strive for consistency, quality and attention to detail
• Always goes the extra mile, both in their own work and for their team to ensure things are done properly
• Inspires and supports their team to find the best possible outcomes and to exceed expectations

For all

• We treat everyone with the same warmth and respect, and without ego.

Managers

• Humble and empathetic, fostering unity and inclusiveness amongst and across teams
• Shares challenges and encourages their team to overcome them together
• Communicates openly and honestly,listening to and respecting everyone's point of view
• Identifies, develops, and celebrates individuals and team strengths and achievements

Some nice things you’ll get

• Complimentary spectacles and discount
• Complimentary eye examination for you, your friends and family
• Cycle to work Scheme
• Buy and sell holiday
• Life assurance
• Community socials
• Refer a friend scheme
• Annual season ticket loan
• Personalised training & development
• Discounted gym membership
• Paid time away for the important moments in life