At a Glance
- Tasks: Lead the front-of-house team and ensure exceptional service at our iconic Chelsea pub.
- Company: Join Cubitt House, a family of vibrant London pubs known for hospitality and community.
- Benefits: Enjoy perks like 50% off food, monthly socials, and career progression opportunities.
- Other info: Dynamic work environment with training opportunities and a supportive culture.
- Why this job: Be part of a passionate team and make memorable moments for our guests.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills required.
The predicted salary is between 30000 - 42000 £ per year.
Cubitt House is a collection of eight distinctive London pubs celebrated for their seasonal British menus, impeccable hospitality, and timeless interiors. Inspired by master architect Thomas Cubitt, we honour London’s heritage by creating vibrant spaces that feel both elegant and welcoming. Our pubs—including The Thomas Cubitt, The Alfred Tennyson, The Orange, The Princess Royal, and The Grazing Goat—blend British craftsmanship with a sense of community, partnering with the finest artisans and producers to deliver exceptional experiences. We are more than a pub group—we are a family of passionate individuals dedicated to craft, creativity, and genuine service. At Cubitt House, we believe in celebrating people and places through thoughtful design, locally sourced food, and warm, memorable moments.
We’re looking for a Supervisor to join the team at The Builders Arms, our much-loved Chelsea pub just off the King’s Road. This iconic neighbourhood destination is known for its warm atmosphere, stylish interiors, and exceptional British dining. As a Floor Supervisor, you’ll play a key role in leading the front-of-house team, ensuring smooth and efficient service throughout the day. You’ll lead by example, support the management team, and help deliver the high standards of hospitality that make Cubitt House special.
Key Responsibilities
- Supervise daily front-of-house operations, ensuring smooth and efficient service.
- Lead by example, delivering warm and attentive hospitality to every guest.
- Support and motivate the team to maintain Cubitt House’s high service standards.
- Assist with training, opening/closing procedures, and day‑to‑day organisation.
- Work closely with the management team to maximise guest satisfaction and team performance.
Skills & Experience
- Previous supervisory experience in a quality hospitality environment.
- Strong leadership skills and the ability to inspire and support a team.
- Excellent communication and organisational abilities.
- A hands‑on approach and a genuine passion for delivering exceptional service.
On The House
At Cubitt House, our people are at the heart of everything we do. They bring our pubs to life, and we believe exceptional work deserves exceptional rewards. When you join our team, here’s what you can look forward to:
- Perkbox – 30 points every month to spend however you like.
- Enhanced maternity and paternity leave.
- Employee of the Month recognition & reward programmes.
- Supplier trips, tastings, and external learning opportunities.
- Delicious staff meals while on shift.
- Monthly Bar Academy for cocktail mastery and premium drinks training.
- Quarterly staff socials, competitions, and a legendary Christmas party.
- Language development school to help you grow.
- Work anniversary reward – £100 per year up to 5 years, then £150 per year thereafter.
- A bottle of champagne on your birthday.
- 50% off food & drink across all Cubitt House pubs.
- Clear career progression within a respected, growing hospitality group.
- A supportive, passionate culture that values both skill and character.
Apply today and take the next step in your hospitality career with Cubitt House.
Supervisor employer: Cubitt House
Cubitt House is an exceptional employer that fosters a vibrant and collaborative work culture, where creativity and passion for seasonal British cuisine thrive. As the Head Chef at The Alfred Tennyson, you will not only lead a talented team but also have ample opportunities for personal and professional growth, all while working in a location renowned for its commitment to quality and sustainability in dining.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cubitt House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cubitt House
Don't be shy about reaching out to Cubitt House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cubitt House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cubitt House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
