At a Glance
- Tasks: Lead a dynamic team and ensure exceptional guest experiences in a busy restaurant.
- Company: Stylish, high-performing establishment located in the heart of Chelsea.
- Benefits: Career development opportunities, staff meals, team events, and ongoing support.
- Other info: Supportive environment with opportunities for growth and professional development.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality management and a passion for guest service.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an experienced Floor Manager to join a stylish, high-performing establishment in the heart of Chelsea. This is an exciting opportunity for a confident hospitality professional who enjoys leading from the floor, developing a team and delivering warm, polished service in a busy restaurant environment.
The Role
As Floor Manager, you will play a key role in leading day-to-day service and ensuring every guest receives a consistently excellent experience. You will work closely with the General Manager and wider management team to maintain high standards, support the development of the front‑of‑house team and help create a positive, professional working environment.
Key Responsibilities
- Leading busy lunch and dinner services
- Supporting, coaching and motivating the front‑of‑house team
- Ensuring consistently high standards of service
- Managing guest feedback calmly and professionally
- Maintaining a strong presence on the floor
- Supporting recruitment, onboarding and training
- Working closely with the kitchen and bar teams
- Helping to drive sales and commercial performance
- Ensuring health, safety and licensing standards are maintained
- Contributing to a positive and inclusive team culture
About You
We are looking for someone who:
- Has experience as a Floor Manager, Assistant Manager or Senior Supervisor in a quality restaurant
- Is confident leading a team during busy service
- Has a genuine passion for hospitality and guest experience
- Leads by example and remains calm under pressure
- Is highly organised with strong attention to detail
- Communicates clearly and builds positive working relationships
- Enjoys developing and supporting others
- Brings warmth, energy and professionalism to the role
What We Offer
- Opportunities for career development
- Training and ongoing support
- Staff meals on shift
- Team events and celebrations
- A supportive and ambitious working environment
We are looking for someone who takes pride in creating memorable guest experiences and who wants to be part of a passionate, professional team.
Floor Manager employer: Cubitt House
Cubitt House is an exceptional employer that fosters a vibrant and collaborative work culture, where creativity and passion for seasonal British cuisine thrive. As the Head Chef at The Alfred Tennyson, you will not only lead a talented team but also have ample opportunities for personal and professional growth, all while working in a location renowned for its commitment to quality and sustainability in dining.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cubitt House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cubitt House
Don't be shy about reaching out to Cubitt House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cubitt House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cubitt House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
