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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Join Cubis Systems, a global leader in innovative network access products.
- Benefits: Enjoy competitive salary, pension contributions, healthcare options, and generous holidays.
- Why this job: Be part of a collaborative environment that values your ideas and growth.
- Qualifications: Must have IT-related education and strong problem-solving skills.
- Other info: Diverse workplace with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About Cubis Systems
Cubis Systems is a global leader in the design, engineering and manufacture of network access products for the infrastructure, utility and construction markets. Headquartered in Northern Ireland, Cubis is part of the €27 billion CRH Group and operates from multiple sites across the UK and Ireland, exporting to over 30 countries worldwide. Our market-leading brands, Cubis Systems, NAL, and FILOform, supply smart, safe, and sustainable product solutions to a range of construction sectors.
What we offer
- Competitive salary
- Company pension contribution
- A range of healthcare options
- Competitive holidays, including Christmas shutdown
- Employee Committees for Health & Wellbeing and Inclusion & Diversity
- Engagement & Wellbeing initiatives
- Employee referral programme
- Enhanced Family friendly policies
- Career development opportunities across IPE and the wider CRH Group
Key Accountabilities:
- Effectively handle individual problems and service requests from call-in through resolution, practicing total contact ownership.
- Responds to inquiries and service requests for assistance with the organisation’s computer systems or PCs via phone, email or in person queries.
- Identifies problems, troubleshoots, and provides 1st and 2nd level technical support for employees on the following: Windows Operating System, MS Office application, Office 365, Internet browsers, Hardware/Software conflicts, remote support via remote control tools, VPN connectivity and/or administration of Network connectivity.
- Troubleshooting mobile devices such as iPhone, iPad, Android handheld connectivity and synchronization, wireless RF scanners, among other devices.
- Handle advanced software support for applications assigned such as OKTA, ERP Systems, Box, SharePoint and others as trained and assigned.
- Provide coaching and mentoring to peers, assisting with troubleshooting, processes and procedures.
- Maintains ServiceNow queues by actively communicating with customers and peers. Comfortable creating and editing knowledge articles.
- Responsible for meeting Service Desk, Service Level Agreement and metrics.
- Other duties, as required or requested by the Head of Business Systems & Processes.
Key performance indicators:
- First time fix rate on user requests
- Improvement of IT processes and documentation
- Increased knowledge of all technical systems
Experience and Training:
- Training in Microsoft Windows OS, Office 365, ITIL
- Experience with mobile devices, IOS and Android OS required
- Knowledge of x86 hardware, Windows OS, Office Suite and Office 365, Productivity applications such as Adobe and AutoCAD, VPN and Networking
- Experience with peripherals such as printers, scanners, and barcode readers
- Experience in handling customer technical support calls
- Experience in ERP Systems Support such as Epicor
- Must be action oriented with effective communication skills and able to drive results across a global business
Essential criteria:
- Must have a third level education or equivalent in Information Technology or relatable discipline
- Must be customer focused and act with a shared sense of urgency and priority for customers.
- Strong analytical and problem-solving skills
- Able to present ideas in a concise, business, technical and user-friendly language.
Cubis Systems is an equal opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.
IT Support Technician in Craigavon employer: Cubis Systems
Contact Detail:
Cubis Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Craigavon
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have a lead on that perfect IT Support Technician role.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios you might face. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you successfully troubleshot issues or improved processes. This is key for roles like IT Support Technician!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Cubis Systems. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Technician in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience and skills that match the job description, like your knowledge of Windows OS and customer support experience. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for Cubis Systems. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your analytical and problem-solving skills. Give examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you can contribute!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Cubis Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Office 365, and any other software mentioned in the job description. Be ready to discuss how you've used these tools in past roles and how you can troubleshoot common issues.
✨Show Off Your Customer Service Skills
Since this role is all about helping others, prepare examples of how you've successfully resolved technical issues for customers or colleagues. Highlight your communication skills and how you ensure a positive experience for users.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice explaining your thought process when troubleshooting issues, and be ready to demonstrate your analytical skills. This will show that you're action-oriented and can think on your feet.
✨Familiarise Yourself with Cubis Systems
Do your homework on Cubis Systems and their products. Understanding their market position and the technologies they use will help you tailor your answers and show genuine interest in the company. Plus, it’ll give you a leg up when discussing how you can contribute to their goals.
