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For Companies At a Glance
- Tasks: Provide 1st line IT support, troubleshoot issues, and ensure customer satisfaction.
- Company: Join a dynamic Managed Service Provider known for innovative tech solutions.
- Benefits: Enjoy 25 days holiday, hybrid work, free parking, and paid certifications.
- Why this job: Grow your skills in a supportive environment while tackling exciting tech challenges.
- Qualifications: Customer service experience and basic IT knowledge required; eagerness to learn is essential.
- Other info: Opportunity for career growth with annual salary reviews and company socials.
The predicted salary is between 25000 - 29000 £ per year.
A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their Service and Support team, where you’ll learn how to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and certification opportunities, you’ll have everything you need to thrive in a technical environment.
Benefits:
- 25 Days Holiday + Bank
- Option to carry 5 days' holiday over
- Enhanced Maternity and Paternity
- Company Pension Scheme
- Company Sick Pay
- Free Onsite Parking
- Hybrid working (3 days onsite/2 days from home after probation)
- Private Medical
- Company socials/events
- Season Ticket Loans
- Paid Certifications & Qualifications
- Annual Salary Reviews
As a Service Desk Analyst, your key responsibilities will include:
- Answer IT requests and issues by phone, email, and ticket system
- Fix 1st line tickets within the set time targets
- Log and update tickets clearly with detailed notes
- Give great service and make sure customers have a good experience
- Review your own tickets, set priorities, and escalate problems when needed
- Work with partners and suppliers to help fix customer problems
- When needed, manage incoming requests and assign work to the team
What We’re Looking For:
- Strong customer service, phone and face-to-face skills
- Previous experience in IT support & MSP
- Some experience with Active Directory, Group Policy, DNS, Office 365 and SharePoint
- Basic understanding and interest in networking
- Able to build, set up and support Windows laptops and desktops
- Shows real interest in learning new tech through courses or personal projects
- Works well in a team and stays motivated when working alone
If the above sounds like you, then I would love to speak with you about this exciting position! If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference. If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possible.
Service Desk Analyst employer: Cubiq Recruitment
Contact Detail:
Cubiq Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the key technologies mentioned in the job description, such as Active Directory, Office 365, and ticketing systems. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. Being able to articulate your approach to problem-solving and customer interaction can set you apart from other candidates.
✨Tip Number 3
Engage with the company’s online presence, such as their social media or blog. This will help you understand their culture and values, allowing you to tailor your conversation during interviews to align with what they stand for.
✨Tip Number 4
Consider obtaining relevant certifications that are mentioned in the job description, like ITIL or Microsoft certifications. This shows your commitment to professional development and can give you an edge over other applicants.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Use keywords from the job description, such as '1st line support', 'Active Directory', and 'troubleshooting', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific skills or experiences that align with the responsibilities listed, such as your ability to manage tickets and provide excellent customer service.
Showcase Your Technical Skills: In your application, emphasise any technical skills you possess that are relevant to the role, such as experience with Windows support, Office 365, and ticketing systems. Providing examples of how you've used these skills in previous roles can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a Service Desk Analyst role.
How to prepare for a job interview at Cubiq Recruitment
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, strong customer service skills are crucial. Be prepared to share examples of how you've successfully handled customer queries or issues in the past, whether over the phone or face-to-face.
✨Demonstrate Technical Knowledge
Familiarise yourself with key technologies mentioned in the job description, such as Active Directory, Office 365, and basic networking concepts. Be ready to discuss your experience with these tools and how you can apply them in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT issues you've encountered and how you resolved them, as this will demonstrate your troubleshooting skills effectively.
✨Express Your Willingness to Learn
The company values candidates eager to develop their skills. Share your enthusiasm for learning new technologies and mention any relevant courses or personal projects that showcase your commitment to professional growth.
