Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support, manage tickets, and resolve client issues both remotely and onsite.
- Company: Join a leading Managed Service Provider with over 25 years of experience in IT solutions.
- Benefits: Enjoy hybrid working, 25 days holiday, private medical, and paid certifications.
- Why this job: Be part of a growing team that values skill development and a collaborative culture.
- Qualifications: Previous helpdesk experience and knowledge of Office 365, Windows, and networking are essential.
- Other info: Opportunity for annual salary reviews and participation in company socials/events.
Is your CV ready? If so, and you are confident this is the role for you, make sure to apply asap.
North London – 3 Days Onsite/2 Days WFH
Up to £40,000 + Benefits
Previous MSP/Consultancy experience is essential.
What’s in It for You:
- 25 Days Holiday + Bank
- Option to carry 5 days holiday over
- Enhanced Maternity and Paternity
- Company Pension Scheme
- Company Sick Pay
- Free Onsite Parking
- Hybrid working (3 days onsite/2 days from home after probation)
- Private Medical
- Company socials/events
- Season Ticket Loans
- Paid Certifications & Qualifications
- Annual Salary Reviews
The Opportunity
Join a leading Managed Service Provider based in London, that delivers Enterprise-grade IT Support, Security and consulting solutions (25+ years in business) to businesses across multiple sectors in the UK. As a company experiencing significant growth, both organically and through acquisitions, they are expanding their technical team to support their growing portfolio of clients. They are dedicated to fostering a professional and collaborative work environment! They encourage employees to develop their skills, grow within the organisation and contribute to a culture of continuous improvement.
Your Responsibilities:
- Respond promptly to support requests via phone, email and ticketing system
- Visit client sites for scheduled support and provide face-to-face technical help when required
- Accurately log, classify, and prioritise tickets - keep clear notes and update users and IT officers throughout the ticket’s lifecycle
- Identify and escalate recurring IT issues that need a long-term fix, escalate other issues using the correct internal process
- Write and maintain technical guides and user instructions
- Work closely with partners and third-party vendors to resolve customer issues efficiently
- Deliver strong customer service and support while managing your own ticket queue
- Stay up to date with tech and cyber security changes relevant to clients
What You’ll Need:
- Previous Helpdesk/Service Desk Experience (Telephone/Email/Face-to-Face Support)
- Office 365 Experience and Management
- Proficient with Windows 10/11 & Intune (Or other MDM)
- Hardware Setups – Laptops, PCs, Macs and Mobiles for End Users
- Strong Networking Knowledge (DNS/DHCP)
- Experience with Active Directory & Group Policies
- Excellent communication skills and team player
- Be decisive and have the passion to problem-solve
- IT Certifications are an Added Bonus (CompTIA, MCP etc)
How to Apply:
If this opportunity looks like something you could be interested in and would like to find out more, please apply with an up-to-date CV.
2nd Line IT Engineer employer: Cubiq Recruitment
Contact Detail:
Cubiq Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Engineer
✨Tip Number 1
Make sure to brush up on your technical skills, especially in areas like Office 365, Windows 10/11, and networking. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common IT issues and their solutions, particularly those related to MSP environments. This knowledge will help you answer technical questions confidently and show that you're proactive about problem-solving.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Since this position involves direct client interaction, showcasing your communication skills and ability to handle support requests effectively will be crucial.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace 2nd Line IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous MSP or consultancy experience. Emphasise relevant skills such as Office 365 management, Windows 10/11 proficiency, and strong networking knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and problem-solving. Mention specific examples of how you've successfully handled support requests and improved customer satisfaction in previous roles.
Highlight Relevant Certifications: If you have any IT certifications like CompTIA or MCP, be sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cubiq Recruitment
✨Showcase Your MSP Experience
Make sure to highlight your previous experience in a Managed Service Provider environment. Be prepared to discuss specific scenarios where you successfully resolved client issues and how you contributed to the team's success.
✨Demonstrate Technical Proficiency
Brush up on your knowledge of Office 365, Windows 10/11, and networking concepts like DNS and DHCP. Be ready to answer technical questions or even troubleshoot a hypothetical issue during the interview.
✨Emphasise Customer Service Skills
Since this role involves direct client interaction, be sure to convey your strong customer service skills. Share examples of how you've effectively communicated with clients and resolved their concerns in a timely manner.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
