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- Tasks: Solve technical issues and deploy software while maintaining client relationships.
- Company: Join a leading IT solutions provider for the healthcare sector, enhancing efficiency and security.
- Benefits: Enjoy 25 days holiday, remote work options, and a cycle to work scheme.
- Why this job: Be part of a supportive team with great progression opportunities and a focus on employee well-being.
- Qualifications: Strong experience in 2nd/3rd Line Support and knowledge of Windows OS, Servers, and Networking required.
- Other info: Full training provided; only one day a month in the Nottingham office.
The predicted salary is between 28000 - 46000 £ per year.
2nd/3rd Line Support Consultant Remote (1 day a month in the Nottingham Office) Salary – £35,000 – £40,000 The Company My client provides IT Solutions and Services for the healthcare sector, focusing on improving efficiency and Security in IT Systems. The team of experts help healthcare companies manage IT and cybersecurity challenges, supporting the delivery of top-quality healthcare services. The Role With very high company retention and employee-focused values, they are now looking to add an experienced 2nd Line Support Consultant to the team. This role will involve, solving technical issues, the deployment of Software, and maintaining good relationships with clients. You will be joining an experienced and structured team of consultants with progression opportunities into more senior and technical positions. Full training and onboarding will be delivered upon the start date. Benefits: 25 days holiday + Public holidays (33 total) Cycle to work scheme Company Pension Scheme (Up to 5%) Private Medical Healthcare Remote working Options Company socials External Training/Development Pathways Requirements: Strong experience in a 2nd/3rd Line Support role with additional end-user-facing experience In-depth experience of Windows Operating Systems, Servers, Active Directory Strong Troubleshooting skills Previous experience with the roll-out of new software Strong knowledge/Experience with Firewalls and Networking (DHCP/DNS/TCP/IP) Desirable: Knowledge or experience with querying SQL Databases Knowledge or experience with VPNs and Antivirus software If this opportunity looks like something you could be interested in and would like to find out more, please apply with an up-to-date CV. Keywords: 2nd Line Support, 3rd Line Support, Technical Support, Troubleshooting, ITSM, Firewalls, Windows Server, Windows Operating systems, Networking, Infrastructure, IT Project, Cybersecurity, Antivirus, SQL Database
2nd/3rd Line Support Consultant employer: Cubiq Recruitment
Contact Detail:
Cubiq Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Consultant
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Operating Systems and Active Directory. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of past experiences where you've successfully resolved technical issues or deployed new software. This will help you illustrate your troubleshooting skills and show how you can add value to our team.
✨Tip Number 3
Research the healthcare sector's IT challenges and be ready to discuss how your skills can help address these issues. Showing that you understand the industry will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace 2nd/3rd Line Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd/3rd Line Support roles. Emphasise your troubleshooting skills and familiarity with Windows Operating Systems, Active Directory, and networking concepts like DHCP and DNS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support in the healthcare sector. Mention specific experiences where you've successfully solved technical issues or deployed software, and how you can contribute to the company's mission.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description, such as experience with firewalls, SQL databases, and VPNs. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Cubiq Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Operating Systems, Active Directory, and troubleshooting. Be prepared to discuss specific technical issues you've resolved in the past, as this will demonstrate your capability for the role.
✨Demonstrate Client Relationship Management
Since maintaining good relationships with clients is key, think of examples where you've successfully managed client expectations or resolved conflicts. This will show that you understand the importance of communication in a support role.
✨Prepare for Software Roll-Out Scenarios
Be ready to discuss your experience with deploying new software. You might be asked about challenges you faced during roll-outs and how you overcame them, so have a couple of solid examples in mind.
✨Research the Company and Its Values
Understanding the company's focus on healthcare IT solutions and employee retention can give you an edge. Tailor your answers to reflect how your values align with theirs, especially regarding teamwork and professional development.
