At a Glance
- Tasks: Join a dynamic team to provide top-notch customer support and resolve global incidents.
- Company: Cubic, a leader in transportation technology solutions, committed to innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Inclusive workplace welcoming diverse applicants; excellent career growth potential.
- Why this job: Make a real difference in people's daily journeys while growing your skills.
- Qualifications: GCSEs in Maths and English; passion for customer service and teamwork.
The predicted salary is between 25000 - 30000 € per year.
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
As part of the One Support team, reporting to a Service Desk Team Leader, you will be working as part of a dynamic, fast-paced and rapidly expanding team based in our Stockton On Tees office. You will be responsible for handling calls, emails and monitoring alerts from all over the world to ensure continual, excellent customer service is ongoing whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific.
Job Duties and Responsibilities:
- Cover a rotating shift pattern.
- Handle incoming telephone calls and emails with a high degree of customer satisfaction.
- Respond to monitoring alerts from around the world in a timely manner using the company's ticketing system.
- Work diligently as part of a multi-skilled team.
- Attend training sessions as and when scheduled.
- Organise communications and conference calls in the event of Major Incidents.
- Actively contribute to your own development as part of a structured career development programme.
- Comply with Cubic’s values and adherence to all company policy and procedures, including the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
- Perform other duties assigned by your manager as may be reasonably required.
Skills, Knowledge and Experience:
Essential:
- Familiarity with operating systems, languages and a service centre environment.
- Passionate about customer services, understanding the importance of maintaining good customer relations.
- Able to communicate effectively over the telephone and using electronic mediums.
- Broad experience of communicating with customers in varying support situations.
- Able to make a significant contribution in a team environment.
- Able to adapt rapidly to a changing environment.
- Experienced in working to targets around response and timeliness.
Desirable:
- An appreciation of the development of the Transport Industry.
- Familiarity with operating systems, languages and service centre environment.
- Experience of working in an environment of dispatching resources to the field.
Education and Qualifications:
Essential:
- Minimum of 4 GCSEs including Maths & English (grade A-C) or equivalent.
Desirable:
- ITIL (v3) Foundation.
Basic Security checks are required for this role. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.
Service Desk Technician (12-month FTC) employer: Cubic
Cubic Transportation Systems is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to grow through structured career development programmes. Located in Stockton On Tees, the company offers a collaborative environment that values innovation and customer service, providing employees with the opportunity to make a meaningful impact on global transportation solutions while enjoying a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician (12-month FTC)
✨Tip Number 1
Get to know the company! Before your interview, dive into Cubic's mission and values. Understanding what they stand for will help you connect your skills to their goals, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and show off your customer service passion when it counts.
✨Tip Number 3
Show your team spirit! Be ready to share examples of how you've worked well in a team before. Cubic values collaboration, so highlighting your ability to contribute to a multi-skilled team will set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the Cubic family!
We think you need these skills to ace Service Desk Technician (12-month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Technician role. Highlight your customer service experience and any familiarity with operating systems or service centre environments. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can adapt to a fast-paced environment. Let us know what excites you about working at Cubic and how you align with our values.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your ability to communicate effectively. Whether it's through your writing style or examples of past experiences, we want to see that you can engage with customers confidently.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes straight to us. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Cubic
✨Know Your Tech
Make sure you brush up on your knowledge of operating systems and service centre environments. Familiarity with the tools and technologies used in the role will show that you're serious about the position and ready to hit the ground running.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be prepared to discuss how you handle difficult situations and maintain good relations.
✨Team Player Attitude
Cubic values teamwork, so be ready to share instances where you've successfully collaborated with others. Highlight your ability to adapt in a fast-paced environment and how you contribute to team success.
✨Prepare for Scenarios
Expect situational questions during the interview. Practice responding to scenarios related to handling calls, emails, or monitoring alerts. This will help you demonstrate your problem-solving skills and ability to work under pressure.
