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- Tasks: Lead field services and installations across EMEA, ensuring high-quality service delivery.
- Company: Join Cubic, a leader in transportation technology solutions.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Dynamic role with significant autonomy and career growth potential.
- Why this job: Shape the future of transportation while leading innovative teams.
- Qualifications: 15+ years in field services with strong leadership and operational skills.
The predicted salary is between 80000 - 100000 £ per year.
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
The Head of Field Services & Installations is the senior-most operational authority for field services and installation execution across Cubic Transportation Systems EMEA region. This role is accountable for regional service outcomes across multiple, complex, mission-critical engagements, ensuring consistent, high-quality, and cost-effective service delivery at scale.
Key Responsibilities:
- Regional Field Services Ownership: Own regional field services and installation outcomes across multiple programs, with accountability for field service quality, delivery performance, safety, and cost efficiency.
- Operational Direction & Governance: Set operational direction for field services within the region, establishing performance management frameworks, decision rights, and escalation protocols.
- Service Performance & Continuous Improvement: Work with the regional Service Delivery Management teams to drive compliance and alignment with global KPI regimes.
- Financial & Productivity Accountability: Own regional field services cost, productivity, and margin performance.
- Executive Escalation & Customer Confidence: Serve as the executive escalation owner for high-impact customer, operational, and technical incidents in the field.
- Technology Enablement & Standardization: Work with global counterparts to define and lead adoption of technology-enabled field service platforms.
- Leadership, Talent & Organizational Effectiveness: Act as line manager for regional field service leadership.
- Cross-Functional & Enterprise Leadership: Act as the senior regional interface to Global Services for field service performance.
- Deployment & Installation Readiness: Ensure operational readiness for new installations and upgrades.
- Repair Depot Excellence: Sets the strategic direction and operating model for centralized device repair, refurbishment, and lifecycle management.
- Inventory Transformation: Owns end-to-end inventory management across depots, warehouses, and active O&M programs.
- Retail & Fulfillment Operations: Sets the strategic direction and modernization roadmap for the EMEA region’s retail and fulfillment ecosystem.
- Operational Reliability & Engineering Feedback: Establish structured feedback loops between field operations, product engineering, and reliability teams.
- Safety & Regulatory Compliance Leadership: Champion a safety-first operating culture across all field activities.
Minimum Job Requirements:
- Bachelor’s degree (or equivalent experience) in engineering, operations, business, or a related discipline.
- 15+ years of progressive experience in field services, installations, or operations, including senior leadership responsibility for large, geographically distributed organizations.
- Demonstrated success leading multi-program field service operations in complex, regulated, or mission-critical environments.
- Strong operational and financial acumen, with experience owning cost, productivity, and margin outcomes at regional scale.
- Proven executive presence and capability managing complex customer and technical escalations.
- Track record of driving operational change, standardization, and adoption of digital service platforms.
- Strong leadership, communication, and stakeholder management skills.
- Willingness to travel domestically up to 30–40%.
Head of Field Services and Installations EMEA in London employer: Cubic
Contact Detail:
Cubic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Field Services and Installations EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head of Field Services and Installations EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Field Services and Installations role. Highlight your experience in field services, installations, and operations, especially in complex environments. We want to see how your skills align with our mission at Cubic!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership in field services and how you've driven operational excellence. Let us know how you can contribute to our team!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics to demonstrate your impact, like improvements in service delivery or cost efficiency. We love numbers that tell a story!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cubic!
How to prepare for a job interview at Cubic
✨Know Your Stuff
Make sure you thoroughly understand Cubic's mission and the specifics of the Head of Field Services and Installations role. Familiarise yourself with their technology solutions in transportation and defence, and be ready to discuss how your experience aligns with their goals.
✨Showcase Leadership Skills
This role requires strong leadership across a geographically distributed organisation. Prepare examples from your past where you've successfully led teams, managed complex projects, or improved service delivery. Highlight your ability to influence cross-functional partners and drive operational excellence.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of specific instances where you've handled customer escalations or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Financial Acumen
Since this position involves financial accountability, be prepared to discuss how you've managed costs, productivity, and margins in previous roles. Bring examples of efficiency initiatives you've executed and how they positively impacted service delivery and financial outcomes.