At a Glance
- Tasks: Maintain and repair cutting-edge transport technology while providing top-notch customer service.
- Company: Join Cubic, a global leader in transportation solutions with over 50 years of experience.
- Benefits: Enjoy night shift allowance, a fully maintained company van, and comprehensive training.
- Other info: Dynamic night shift role with excellent career progression opportunities.
- Why this job: Be part of innovative projects that simplify daily journeys for people across the UK.
- Qualifications: Hands-on technical experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Cubic is committed to solving global issues through innovation and service to our customers and partners.
A global market leader with over 50 years of transportation experience and contracts across 5 continents, Cubic Transportation Systems offers a fantastic opportunity to join our growing team of well-established UK Field Service Technicians, maintaining and repairing Cubic equipment on Transport for London and National Rail infrastructure, keeping it running smoothly while providing exemplary customer service.
With an extensive list of high-profile projects, you will be exposed to all areas of transportation technologies including the latest innovations in automated fare collection and contactless payments, guided by experienced team members. Note: this is a permanent night shift role with a 4x4 shift rotation.
Job Duties and Responsibilities:
- Carry out corrective and preventative maintenance on Cubic equipment.
- Respond quickly to repair equipment and follow maintenance procedures.
- Embrace training and continuous improvement.
- Minimise downtime during fault callouts.
- Assist with equipment installations.
- Comply with Health and Safety and quality standards.
- Handle equipment module delivery and collections.
- Assist with Management lead project work.
- Deputise for the Field Service Team Leader when appropriate.
- Carry out vehicle stock checks.
- Follow company policies and procedures.
- Maintain assigned vehicle and FORs accreditation.
Minimum Job Requirements:
- Essential:
- Hands-on experience in a technical service/maintenance environment.
- Engineering qualification.
- Strong customer service and communication skills.
- UK driving license.
- Desirable:
- HNC or equivalent in Electronics or Mechanical Engineering.
- Experience with SLA-driven contracts.
Benefits:
- Night shift allowance.
- Fully maintained Company van.
- Full quality toolkit and PPE provided.
- Overtime availability.
- Technician-level career path.
- Annual performance and merit review.
- Nectar rewards program.
- Fully expensed position.
- Home start.
- Scottish Widows pension scheme.
- Company provided Medicash medical cover.
- Full technical training and mentoring programme.
- 23 days annual leave.
- Paid sick leave.
Field Services Technician 2 (Nights) employer: Cubic
Cubic Transportation Systems is an exceptional employer that prioritises innovation and employee development, offering a dynamic work environment for Field Services Technicians. With a commitment to maintaining high standards in customer service and safety, employees benefit from comprehensive training, a clear career progression path, and a supportive team culture. Located in the UK, this role provides unique exposure to cutting-edge transportation technologies while enjoying competitive benefits such as a night shift allowance, a fully maintained company van, and a robust pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Technician 2 (Nights)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cubic on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your problem-solving abilities and how you handle tough situations.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you're excited about working with Cubic and how you can contribute to their mission of simplifying journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Field Services Technician 2 (Nights)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience in a technical service or maintenance environment. We want to see how your skills align with the role of Field Services Technician 2, so don’t be shy about showcasing your engineering qualifications and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Cubic and how you can contribute to our mission of simplifying transportation. Keep it concise but engaging – we love a bit of personality!
Showcase Relevant Experience:When filling out your application, make sure to mention any experience you have with automated fare collection or contactless payments. We’re looking for candidates who are familiar with the latest innovations in transportation technology, so let us know what you’ve done!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Cubic
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to maintenance and repair of equipment. Familiarise yourself with Cubic's products and services, especially in transportation technology. This will show that you're genuinely interested and prepared for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to discuss your previous experiences in providing excellent customer service. Think of specific examples where you went above and beyond to help a customer or resolve an issue.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you would handle specific situations, like a sudden equipment failure during a night shift. Think through your problem-solving process and how you would minimise downtime while ensuring safety and quality standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
