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- Tasks: Maintain and repair cutting-edge transport technology while delivering top-notch customer service.
- Company: Join Cubic, a global leader in transportation solutions with over 50 years of experience.
- Benefits: Enjoy a company van, toolkit, training, and a solid career path with great perks.
- Why this job: Be part of innovative projects that simplify daily journeys for people across the globe.
- Qualifications: Hands-on technical experience and strong communication skills are essential.
- Other info: Permanent day shift role with opportunities for overtime and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Business Unit: Cubic Transportation Systems
Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
Job Summary: A global market leader with over 50 years of transportation experience and contracts across 5 continents, Cubic Transportation Systems offers a fantastic opportunity to join our growing team of well-established UK Field Service Technicians, maintaining and repairing Cubic equipment on Transport for London and National Rail infrastructure, keeping it running smoothly while providing exemplary customer service. With an extensive list of high-profile projects, you will be exposed to all areas of transportation technologies including the latest innovations in automated fare collection and contactless payments, guided by experienced team members. Note: this is a permanent day shift role with a 4x4 shift rotation.
Job Duties and Responsibilities:
- Carry out corrective and preventative maintenance on Cubic equipment.
- Respond quickly to repair equipment and follow maintenance procedures.
- Embrace training and continuous improvement.
- Minimise downtime during fault callouts.
- Assist with equipment installations.
- Comply with Health and Safety and quality standards.
- Handle equipment module delivery and collections.
- Assist with Management lead project work.
- Deputise for the Field Service Team Leader when appropriate.
- Carry out vehicle stock checks.
- Follow company policies and procedures.
- Maintain assigned vehicle and FORs accreditation.
Minimum Job Requirements:
Essential:- Hands-on experience in a technical service/maintenance environment.
- Engineering qualification.
- Strong customer service and communication skills.
- Clean driving license.
- HNC or equivalent in Electronics or Mechanical Engineering.
- Experience with SLA-driven contracts.
Benefits:
- Fully maintained Company van.
- Full quality toolkit and PPE provided.
- Overtime availability.
- Technician-level career path.
- Annual performance and merit review.
- Nectar rewards program.
- Fully expensed position.
- Home start.
- Scottish Widows pension scheme.
- Company provided Medicash medical cover.
- Full technical training and mentoring programme.
- Paid sick leave.
- 23 days annual leave.
Worker Type: Employee
Field Services Technician 2 employer: Cubic
Contact Detail:
Cubic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Technician 2
✨Tip Number 1
Get to know the company! Before your interview, dive into Cubic's mission and values. Understanding what makes them tick will help you connect your skills to their goals, showing you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to technical service and customer support. We can even help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Show off your hands-on experience! Be ready to share specific examples of how you've tackled maintenance challenges or improved service delivery in past roles. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Field Services Technician 2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience in a technical service or maintenance environment. We want to see how your skills align with the role of a Field Services Technician, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Cubic and how your background makes you a perfect fit for the team. We love seeing genuine enthusiasm and a clear understanding of our mission.
Show Off Your Customer Service Skills: Since this role involves providing exemplary customer service, make sure to include examples of how you've successfully interacted with customers in the past. We appreciate candidates who can communicate effectively and handle challenges with a positive attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Cubic
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to maintenance and repair of equipment. Familiarise yourself with Cubic's products and services, especially in automated fare collection and contactless payments. This will show that you're genuinely interested and prepared.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to discuss your previous experiences in providing excellent customer service. Think of specific examples where you went above and beyond to help a customer or resolve an issue.
✨Emphasise Teamwork and Adaptability
Cubic values collaboration and continuous improvement. Be prepared to talk about how you've worked effectively in teams and adapted to changing situations in past roles. Highlight any experience you have in training or mentoring others as well.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.