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- Tasks: Support the System Support team in resolving technical issues and delivering high-quality service.
- Company: Join Cubic, a leader in transportation technology and defence solutions.
- Benefits: Gain valuable experience while working towards a National Vocational Qualification.
- Why this job: Kickstart your career in tech with hands-on training and real-world impact.
- Qualifications: 5 GCSEs including English and maths; eagerness to learn and grow.
- Other info: Dynamic team environment with opportunities for personal and professional development.
Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
The Associate System Support Engineer assists and supports the wider System Support team to effectively resolve technical issues. Under the direction and close supervision of the System Support Manager, the Associate System Support Engineer delivers a high quality, professional and responsive support service to internal and external customers.
Job Details
As an apprentice within the Field Services area, you will work in a supported learning environment to develop skills and knowledge which will assist in completing a relevant qualification.
Responsibilities
- To undertake a development programme leading to a National Vocational Qualification as part of an apprenticeship
- Be willing to undertake any training and qualifications appropriate to the apprenticeship
- To actively participate in their own development plan which, will be agreed with the line manager and the apprentice supervisor
- Attend college and complete assignments on time
- Complete projects, timings and budgets as set by the Manager/Apprenticeship Supervisor
- Gain skills required to carry out:
- Advise and contribute to the effective resolution of a wide range of general and complex technical issues escalated from field maintenance, projects teams and external customers.
- Work collaboratively with resolver teams to ensure incidents are resolved effectively and efficiently.
- Monitor and provide early life support on new products and services and handing these over to the System Support Manager once these are defined.
- Work with the System Support Manager to accurately identify any existing or planned technical changes that may adversely impact service delivery and recommend/implement contingency measures.
- Provide remote technical support for proactive diagnosis of maintenance problems to bring them to permanent and timely resolutions and/or interim workarounds.
- To aim at maintaining of quality principles compatible with current ISO standards.
- Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
- In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.
Skills, knowledge and experience
- Able to follow instruction and learn new tasks
- Able to work flexibly as part of a team
- Able to attend work at required times
- Commitment to completing the apprenticeship
- Willing to learn and to take responsibility for their own development
- Willing to organise own workload
Education and qualifications
- 5 GCSEs with passes including English and maths or equivalent
- Current grading system L4 and above in all subjects
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Worker Type: Employee
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Field Services System Support Apprentice employer: Cubic
Contact Detail:
Cubic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services System Support Apprentice
✨Tip Number 1
Get to know the company! Before your interview, spend some time on Cubic's website. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and how they relate to the role of an Associate System Support Engineer.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled technical issues or worked collaboratively in a team. This is key for the role, so make sure you highlight your experience in these areas.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Services System Support Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and problem-solving shine through. We want to see that you're excited about the opportunity to learn and grow with us at Cubic!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Services System Support role. We love seeing how your background fits into our mission of simplifying journeys and enhancing safety.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your thoughts effectively without unnecessary fluff. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cubic
✨Know Your Stuff
Make sure you understand the basics of the role you're applying for. Familiarise yourself with Cubic's technology solutions and how they impact transportation and defence. This will show your genuine interest and help you answer questions confidently.
✨Show Your Team Spirit
Since this role involves working collaboratively, be ready to discuss examples of how you've worked in a team before. Highlight your ability to follow instructions and learn from others, as well as any experiences where you contributed to resolving issues together.
✨Ask Smart Questions
Prepare a few thoughtful questions about the apprenticeship programme and the support you'll receive. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and learning style.
✨Demonstrate Your Willingness to Learn
Cubic is looking for someone who is eager to develop their skills. Be ready to talk about your commitment to completing the apprenticeship and any steps you've already taken to further your education or technical knowledge.
