At a Glance
- Tasks: Join a dynamic team to provide top-notch customer support and resolve global incidents.
- Company: Cubic Transportation Systems, a rapidly expanding tech company.
- Benefits: Structured career development, flexible shifts, and a supportive work environment.
- Other info: Opportunity to work in a fast-paced, international setting with growth potential.
- Why this job: Make a real difference in customer service while gaining valuable experience.
- Qualifications: 4 GCSEs including Maths; passion for customer service and teamwork.
The predicted salary is between 25000 - 30000 £ per year.
As part of the One Support team, reporting to a Service Desk Team Leader, you will be working as part of a dynamic, fast-paced and rapidly expanding team based in our Stockton On Tees office. You will be responsible for handling calls, emails and monitoring alerts from all over the world to ensure continual, excellent customer service is ongoing whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific.
Job Duties and Responsibilities
- Cover a rotating shift pattern.
- Handle incoming telephone calls and emails with a high degree of customer satisfaction.
- Respond to monitoring alerts from around the world in a timely manner using the company ticketing system.
- Work diligently as part of a multi-skilled team.
- Attend training sessions as and when scheduled.
- Organise communications and conference calls in the event of Major Incidents.
- Actively contribute to your own development as part of a structured career development programme.
- Comply with Cubic’s values and adhere to all company policy and procedures, including the code of conduct, quality, security, occupational health, safety and environmental policies and procedures.
- Perform other duties assigned by their manager from time to time, as may be reasonably required of them.
Skills, Knowledge and Experience
Essential
- Familiarity with operating systems, languages and a service centre environment.
- Passionate about customer services, understanding the importance of maintaining good customer relations.
- Able to communicate effectively over the telephone and using electronic mediums.
- Broad experience of communicating with customers in varying support situations.
- Able to make a significant contribution in a team environment.
- Able to adapt rapidly to a changing environment.
- Experienced in working to targets around response and timeliness.
Desirable
- An appreciation of the development of the Transport Industry.
- Familiarity with operating systems, languages and service centre environment.
- Experience of working in an environment of dispatching resources to the field.
Education and Qualifications
Essential
- Minimum of 4 GCSEs including Maths.
Service Desk Technician (12-month FTC) in Stockton-on-Tees employer: Cubic Corporation
Cubic Transportation Systems is an exceptional employer that fosters a dynamic and inclusive work culture in Stockton On Tees, where employees are encouraged to grow through structured career development programmes. With a strong emphasis on customer service and teamwork, you will be part of a rapidly expanding team that values your contributions and offers opportunities to engage in meaningful work across global operations. Enjoy the benefits of a supportive environment that prioritises employee well-being and professional growth while working in a fast-paced, innovative industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician (12-month FTC) in Stockton-on-Tees
✨Tip Number 1
Get to know the company! Research Cubic Transportation Systems and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Cubic values collaboration, so highlighting your ability to contribute positively in a group setting can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Cubic.
We think you need these skills to ace Service Desk Technician (12-month FTC) in Stockton-on-Tees
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. We want to see how you understand the importance of keeping customers happy and how you've done this in past roles.
Tailor Your Application:Don’t just send a generic CV and cover letter! We’re looking for candidates who can adapt their experience to fit the Service Desk Technician role. Mention specific skills that relate to handling calls, emails, and monitoring alerts.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications and experiences.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at Cubic Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of operating systems and service centre environments. Familiarity with the tools and technologies used in the role will show that you're serious about the position and ready to hit the ground running.
✨Customer Service is Key
Since this role revolves around customer satisfaction, be prepared to discuss your previous experiences in handling customer queries. Think of specific examples where you went above and beyond to resolve an issue or improve a customer's experience.
✨Team Player Vibes
This job requires working as part of a multi-skilled team, so highlight your teamwork skills. Share stories that demonstrate how you've collaborated effectively with others, especially in high-pressure situations or during major incidents.
✨Adaptability is Your Superpower
The ability to adapt quickly to changing environments is crucial. Be ready to talk about times when you had to adjust your approach or learn something new on the fly. This will show that you can thrive in a fast-paced setting like Cubic Transportation Systems.
