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- Tasks: Join our dynamic team as a Service Desk Technician, handling global customer support.
- Company: Cubic delivers innovative tech solutions in transportation and defence, making lives easier worldwide.
- Benefits: Enjoy a structured career development programme and a collaborative work environment.
- Why this job: Be part of a fast-paced team solving real-world issues while enhancing your skills.
- Qualifications: Minimum of 4 GCSEs including Maths & English; ITIL Foundation is a plus.
- Other info: Flexible shift patterns and opportunities for personal growth await you!
The predicted salary is between 24000 - 36000 £ per year.
Business Unit:
Cubic Transportation Systems
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
As part of the One Support team, reporting to a Service Desk Team Leader you will be working as part of a dynamic, fast paced and rapidly expanding team based in our Stockton On Tees office, you will be responsible for handling calls, emails and monitoring alerts from all over the world to ensure continual, excellent customer service is on-going whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific.
Job Duties and Responsibilities:
- Cover a rotating shift pattern.
- Handle incoming telephone calls and emails with a high degree of customer satisfaction.
- Respond to monitoring alerts from around the world in a timely manner using companies ticketing system.
- Work diligently as part of a multi skilled team.
- Attend training sessions as and when scheduled.
- Organise communications and conference calls in the event of Major Incidents.
- Actively contribute to your own development as part of a structured career development programe.
- Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
- In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.
Skills knowledge and experience:
Essential
- Familiarity with operating systems, languages and a service centre environment. -essential
- Passionate about customer services, understanding the importance of maintaining good customer relations.
- Able to communicate effectively over the telephone and using electronic mediums.
- Broad experience of communicating with customers in varying support situations.
- Able to make a significant contribution in a team environment.
- Able to adapt rapidly to a changing environment.
- Experienced in working to targets around response and timeliness.
Desirable
- An appreciation of the development of the Transport Industry.
- Familiarity with operating systems, languages and service Centre environment.
- Experience of working in an environment of dispatching resources to the field.
Education and qualifications:
Essential
- Minimum of 4 GCSEs including Maths & English (grade A-C) or equivalent.
Desirable
- ITIL (v3) Foundation.
Basic Security checks are required for this role
Worker Type:
Employee
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Service Desk Technician employer: Cubic Corporation
Contact Detail:
Cubic Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Familiarise yourself with Cubic's values and mission. Understanding their commitment to innovation in transportation and defence will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires handling calls and emails with a high degree of customer satisfaction, practice scenarios where you resolve issues effectively and maintain a positive rapport with customers.
✨Tip Number 3
Gain a basic understanding of ITIL principles. Even if you don't have formal training, knowing the fundamentals can help you speak confidently about service management processes during your interview.
✨Tip Number 4
Prepare for situational questions related to teamwork and adaptability. Think of examples from your past experiences where you successfully worked in a team or adapted to changes, as these are key traits for the Service Desk Technician role.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Service Desk Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Your CV should clearly outline your relevant experience, particularly in customer service and technical support. Use bullet points to make it easy to read and ensure you include any specific qualifications like GCSEs or ITIL certifications.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to work in a fast-paced environment. Mention any relevant experience you have with operating systems and service centre environments, and explain why you want to work for Cubic.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in customer service.
How to prepare for a job interview at Cubic Corporation
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the company's commitment to excellent customer relations.
✨Demonstrate Technical Familiarity
Be prepared to discuss your familiarity with operating systems and service centre environments. Highlight any relevant experience you have, especially if it involves handling technical issues or using ticketing systems, as this is crucial for the role.
✨Emphasise Teamwork Skills
Since the role requires working as part of a multi-skilled team, be ready to talk about your experiences in team settings. Provide examples of how you've contributed to team success and adapted to changing environments, showcasing your collaborative spirit.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of past situations where you successfully resolved issues under pressure, and be ready to explain your thought process and actions taken.
