At a Glance
- Tasks: Join a dynamic team to provide top-notch customer support and resolve global incidents.
- Company: Cubic, a leader in transportation technology solutions with a commitment to innovation.
- Benefits: Inclusive workplace, career development opportunities, and a chance to make a real impact.
- Other info: Exciting opportunity to work in a global company with diverse teams.
- Why this job: Be part of a fast-paced environment that values your contributions and growth.
- Qualifications: GCSEs in Maths & English, customer service passion, and teamwork skills.
The predicted salary is between 25000 - 30000 € per year.
As part of the One Support team, reporting to a Service Desk Team Leader, you will be working as part of a dynamic, fast-paced and rapidly expanding team based in our Stockton On Tees office. You will be responsible for handling calls, emails and monitoring alerts from all over the world to ensure continual, excellent customer service is ongoing whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific.
Job Duties and Responsibilities:
- Cover a rotating shift pattern.
- Handle incoming telephone calls and emails with a high degree of customer satisfaction.
- Respond to monitoring alerts from around the world in a timely manner using the company's ticketing system.
- Work diligently as part of a multi-skilled team.
- Attend training sessions as and when scheduled.
- Organise communications and conference calls in the event of Major Incidents.
- Actively contribute to your own development as part of a structured career development programme.
- Comply with Cubic’s values and adherence to all company policy and procedures, particularly the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
- Perform other duties assigned by your manager from time to time, as may be reasonably required of you.
Skills Knowledge and Experience:
Essential:
- Familiarity with operating systems, languages and a service centre environment.
- Passionate about customer services, understanding the importance of maintaining good customer relations.
- Able to communicate effectively over the telephone and using electronic mediums.
- Broad experience of communicating with customers in varying support situations.
- Able to make a significant contribution in a team environment.
- Able to adapt rapidly to a changing environment.
- Experienced in working to targets around response and timeliness.
Desirable:
- An appreciation of the development of the Transport Industry.
- Familiarity with operating systems, languages and service Centre environment.
- Experience of working in an environment of dispatching resources to the field.
Education and Qualifications:
Essential:
- Minimum of 4 GCSEs including Maths & English (grade A-C) or equivalent.
Desirable:
- ITIL (v3) Foundation. Basic Security checks are required for this role.
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.
Service Desk Technician (12-month FTC) employer: Cubic Corporation
Cubic is an exceptional employer that fosters a dynamic and inclusive work culture, particularly in our Stockton-On-Tees office where the Service Desk Technician role is based. Employees benefit from structured career development programmes, ongoing training opportunities, and the chance to contribute to innovative technology solutions that simplify transportation and enhance defense capabilities. Join us to be part of a global team dedicated to making a meaningful impact while enjoying a supportive environment that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician (12-month FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cubic and their services. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show your passion for customer service! Be ready to share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly understand the importance of maintaining good customer relations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Service Desk Technician (12-month FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Desk Technician role. Highlight your customer service experience and any relevant technical skills that match what we're looking for.
Show Your Passion:Let us see your enthusiasm for customer service! Share examples of how you've gone above and beyond to help customers in previous roles. We love candidates who are genuinely passionate about making lives easier.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complex sentences.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cubic Corporation
✨Know Your Tech
Familiarise yourself with the operating systems and languages mentioned in the job description. Brush up on your knowledge of service centre environments, as this will show that you’re ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as this role heavily relies on maintaining good customer relations.
✨Team Player Mindset
Be ready to discuss your experience working in a team environment. Highlight instances where you contributed to team success or adapted to changes, as this role requires collaboration within a dynamic team.
✨Practice Communication Skills
Since you'll be handling calls and emails, practice clear and effective communication. Consider doing mock interviews or role-playing scenarios to enhance your ability to convey information succinctly and professionally.
