At a Glance
- Tasks: Lead a team to optimise customer success operations and standardise processes.
- Company: Join Cubic Corporation, a leader in innovative technology solutions.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a collaborative environment.
- Why this job: Make a significant impact on global operations and enhance customer satisfaction.
- Qualifications: Experience in operations management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Cubic Corporation is seeking a Customer Success Operations Senior Manager to lead a team of Program Managers and own the operating rhythms across global CS, Tech Ops, and Financial Services.
You will standardize processes, playbooks and reporting, and drive MOR cadence with cross-functional action follow-through.
You will partner with Finance, Data Analytics, and Operations to ensure cost-to-serve optimization, SLA/KPI alignment, and scalable delivery.
We think you need these skills to ace Senior Manager, CS Operations & Programs
Leadership Skills
Process Standardisation
Playbook Development
Reporting Skills
Cross-Functional Collaboration
Cost-to-Serve Optimisation
SLA/KPI Alignment
