At a Glance
- Tasks: Lead a team to enhance customer success through effective operational processes and program management.
- Company: Join Cubic, a leader in innovative transportation and defence technology solutions.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
- Why this job: Make a real impact by improving customer experiences and driving operational excellence.
- Qualifications: Experience in program management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
- Business Unit: Cubic Transportation Systems
- Company
Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.
Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).
Explore more on Cubic. com.
Job
Details: Job Summary The Customer Success Operations Senior Manager is a people leader and program owner responsible for enabling consistent, scalable execution across the Customer Success organization.
This role owns the standard operating model for Customer Success—defining how the business runs day-to-day, how performance is measured, and how programs are delivered and governed across the global portfolio.
The Senior Manager leads a team of Program Managers, each accountable for specific operational programs that span Customer Success, Tech Ops, Financial Services, Data Analytics, Business Operations and our customer delivery teams.
This role serves as the operational backbone of Customer Success—standardizing processes, playbooks, and reporting, driving the Monthly Operating Review rhythm, and ensuring cross-functional action follow-through across the portfolio.
The Senior Manager bridges strategic direction from CS leadership with day-to-day execution, ensuring programs are consistently delivered, performance is visible, and the organization operates with discipline and accountability.
Program Leadership & Team Management Lead and develop a team of Program Managers, each owning defined operational programs across the Global Services portfolio.
Set clear expectations for execution quality, reporting standards, escalation practices, and cross-functional ways of working.
Ensure consistent application of standard processes, playbooks, and governance practices across the team’s programs.
Provide coaching and direction to Program Managers navigating complex, cross-functional delivery environments.
Identify program coverage gaps and resource needs; escalate to CS leadership with recommendations.
Operational Standards & Process Ownership Define, own, and continuously improve the standard operational processes for Customer Success—including playbooks, SOPs, process maps, templates, and job aids.
Build and maintain the CS operational playbook library, ensuring content is current, role-appropriate, and widely adopted.
Standardize how CS teams execute core activities including
Senior Manager, Customer Success Operations in London employer: Cubic Corporation
Cubic Corporation is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth within the military technology sector. Located in the UK, we offer competitive benefits, a commitment to safety, and the chance to work with cutting-edge equipment while contributing to the training of military personnel, making your role both meaningful and rewarding.
