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- Tasks: Lead field services and installations across EMEA, ensuring high-quality service delivery.
- Company: Join Cubic, a leader in transportation technology solutions.
- Benefits: Competitive salary, career growth, and opportunities to innovate.
- Other info: Exciting role with travel opportunities and a focus on technology enablement.
- Why this job: Make a real impact in transportation and defence while leading a dynamic team.
- Qualifications: Proven leadership in field services and strong operational management skills.
The predicted salary is between 80000 - 100000 £ per year.
locations: Salfords, Surrey; Canning Town, London
time type: Full time
posted on: Posted Today
job requisition id: REQ_48692
Business Unit: Cubic Transportation Systems
Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
Job Summary The Head of Field Services & Installations is the senior-most operational authority for field services and installation execution across Cubic Transportation Systems EMEA region. This role is accountable for regional service outcomes across multiple, complex, mission-critical engagements, ensuring consistent, high-quality, and cost-effective service delivery at scale. Acting with delegated authority from the Regional GM, the Head of Field Services & Installations sets operational direction for field services, governs performance management, and serves as the executive escalation owner for all field service–related customer, operational, and technical issues. The role provides leadership across a geographically distributed organization, and working with the Field Services Center of Excellence, establishes standard operating practices, and drives service excellence through disciplined KPI governance, continuous improvement, and technology enablement. Operating with significant autonomy, role leads direct and matrixed teams, influences cross-functional partners, and plays a critical role in Cubic’s implementation and transition toward a standardized, data-driven, and digitally enabled field services operating model. Domestic travel is required.
Key Responsibilities
- Regional Field Services Ownership — Own regional field services and installation outcomes across multiple programs, with accountability for field service quality, delivery performance, safety, and cost efficiency. Provide executive oversight of installations, O&M field support, and service recovery activities across the full-service lifecycle.
- Operational Direction & Governance — Set operational direction for field services within the region, establishing performance management frameworks, decision rights, and escalation protocols. Govern scheduling, routing, and resource utilization to ensure scalability, consistency, and productivity across all field operations.
- Service Performance & Continuous Improvement — Work with the regional Service Delivery Management teams, to drive compliance and alignment with global KPI regimes including CSAT, customer retention, MTTR, MTBF, cost per service ticket, rework rates, safety performance, audit compliance, and technician productivity. Drive root cause analysis and corrective actions for systemic performance issues. Govern performance of installation and repair vendors and partners, ensuring alignment with service and delivery standards and goals.
- Financial & Productivity Accountability — Own regional field services cost, productivity, and margin performance. Partner with program and finance leadership to identify and execute efficiency initiatives, optimize labor and inventory, and ensure service delivery aligns with financial objectives. Partner with services, commercial, and program leadership to proactively manage service risk, prevent service credits, and support contract renewals and expansions through operational excellence.
- Executive Escalation & Customer Confidence — Serve as the executive escalation owner for high-impact customer, operational, and technical incidents in the field ensuring timely and comprehensive responsive and management protocols. Lead response in high-pressure environments, ensuring rapid resolution, clear communication, and preservation of customer trust and contractual integrity.
- Technology Enablement & Standardization — Work with global counterparts and the Field Services Center of Excellence to define and lead adoption of technology-enabled field service platforms, enabling real-time visibility, predictive maintenance, and standardized execution. Ensure consistent adoption of global standards while adapting to regional program requirements.
- Leadership, Talent & Organizational Effectiveness — Act as line manager for regional field service leadership. Provide senior-level functional leadership over depot operations, field technicians, and inventory management. Build leadership capability within the organization and ensure succession planning for critical roles.
- Cross-Functional & Enterprise Leadership — Act as the senior regional interface to Global Services for field service performance, standards, and transformation initiatives. Represent regional field services perspectives in enterprise operating model discussions and continuous improvement programs.
- Deployment & Installation Readiness — Ensure operational readiness for new installations and upgrades, including site readiness validation, logistics coordination, technician certification, commissioning standards, and transition to steady-state support. Partners with engineering and program delivery teams to ensure installability, maintainability, and lifecycle supportability are embedded early in deployments.
- Repair Depot Excellence — Sets the strategic direction and operating model for centralized device repair, refurbishment, and lifecycle management across all programs in EMEA region. The role owns depot throughput, quality assurance, turnaround times, cost control, and warranty recovery to sustain system uptime and SLA performance. As the executive lead partnering with field operations, engineering, supply chain, and agency stakeholders, ensures repair excellence supports operational stability, asset longevity, and predictable program delivery across EMEA region.
- Inventory Transformation — Owns end-to-end inventory management across depots, warehouses, and active O&M programs to ensure the right parts, devices, and spares are available to sustain system uptime. The role owns a team to deliver inventory accuracy, demand planning, logistics performance, and financial controls to drive service-level reliability and timely support of maintenance and capital refresh activities.
- Retail & Fulfillment Operations — Sets the strategic direction and modernization roadmap for the EMEA region’s retail and fulfillment ecosystem, ensuring merchant networks and distribution channels evolve in step with next-generation.
Head of Field Services and Installations EMEA in London employer: Cubic Corporation
Contact Detail:
Cubic Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Field Services and Installations EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to folks for a chat. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head of Field Services and Installations EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Field Services and Installations role. Highlight your relevant experience in field services, installations, and leadership. We want to see how your skills align with our mission at Cubic!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific achievements that demonstrate your expertise in service delivery and operational excellence.
Showcase Your Leadership Skills: As a senior role, we’re looking for strong leadership qualities. In your application, share examples of how you've led teams, managed complex projects, and driven performance improvements. We want to know how you inspire and motivate others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Cubic!
How to prepare for a job interview at Cubic Corporation
✨Know Your Stuff
Make sure you thoroughly understand Cubic's mission and the specifics of the Head of Field Services and Installations role. Familiarise yourself with their technology solutions in transportation and defence, as well as the key responsibilities outlined in the job description. This will help you demonstrate your genuine interest and knowledge during the interview.
✨Showcase Leadership Skills
As this role involves leading teams and influencing cross-functional partners, be prepared to share examples of your leadership experience. Think about times when you've successfully managed a team or driven performance improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. For instance, how would you handle a high-pressure situation involving a major customer incident? Practise articulating your thought process and the steps you would take to resolve such issues effectively.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm and curiosity about the role. Ask about the company's approach to continuous improvement in field services or how they measure success in this position. This not only shows your interest but also helps you gauge if the company is the right fit for you.