Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage field services and ensure top-notch service delivery.
- Company: Join Cubic, a leader in transportation technology and defence solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real difference in people's daily journeys and enhance safety for those who serve.
- Qualifications: Experience in electro-mechanical maintenance and service delivery management required.
- Other info: Dynamic work environment with a focus on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
Business Unit: Cubic Transportation Systems
Manage and provide guidance to all direct reports to ensure that all aspects of the TaPS and TfL Communications contracts are achieved and all relevant company targets are met. Advises Senior Field Services Manager of deviations from agreed plans/targets and of any corrective actions that need to be implemented to ensure plans and targets are met.
Essential Job Duties and Responsibilities:- Accurately identify the resources required to fulfil Cubic's contractual requirements on Cubic's maintenance contracts.
- Plan the efficient use of all resources including labour, materials, tools and transport.
- Ensure a timely response to customer calls in accordance with the contractual requirements.
- Preparation and review of all programs, technical schedules and method statements in assigned projects.
- Ensure that there is an efficient and detailed handover at the beginning/end of shift.
- Define clear measurable indicators reflecting output, quality and customer service and ensure these are adhered to.
- Review plans on a daily basis and ensure variances are identified and appropriate action taken to meet the plan.
- Undertake long term analysis of the performance indicators and identify solutions to improve customer satisfaction and resource utilisation.
- Undertake performance evaluation of staff on a regular basis to ensure customer requirements and CTS performance standards are being met.
- To continually develop systems and processes that improve the reliability and maintainability of assets.
- Ensure standards of quality as defined by the customer are achieved or exceeded.
- Company quality standards are maintained or exceeded and comply with ISO 9001.
- Comply with all statutory, Customer and Company Health and Safety Systems/acts.
- Carry out risk assessments and continually strive to identify safer methods of working that reduce or remove risks.
- Carry out quality and safety audits.
- To identify training requirements and ensure correct level of training and coaching.
- To carry out investigatory and/or disciplinary action.
- Identify and set up and maintain good relationships with the customer.
- To ensure that the requirements of the CTS Environmental Management System are implemented and managed.
- Ensure that all staff under their responsibility complies with the statutory Health and Safety at Work Act and with the customer regulations applicable.
- Ensure that all staff under their responsibility carries out work to standards of quality compatible with ISO9001.
- Comply with Cubic's values and adherence to all company policy and procedures.
- Essential: Previous experience of field based electro mechanical maintenance and managing site based Engineers.
- Service Delivery Management experience delivering to tight SLA's.
- Experience of working to ISO 9001 or equivalent quality standard.
- Intermediate/advanced Microsoft Excel skills and well developed analytical skills.
- Desirable: Customer Relationship Management Experience.
- Field Support Management Experience, ideally in an ITS arena.
- Working with Service management, scheduling and remote communication systems.
- Working within budgets.
- Essential HNC Electronics, equivalent or above.
- Analytical ability.
- The ability to understand and implement health and safety requirements in operational environments.
- Excellent communication skills.
- Good organisational skills.
- Ability to lead on technical matters.
- Clean driving licence.
- Flexible and able to work shifts.
Field Services Manager - London TaPS employer: Cubic Corporation
Contact Detail:
Cubic Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Manager - London TaPS
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Cubic and its projects. Understand their values and how your experience aligns with their mission. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions and scenarios related to field services management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Field Services Manager - London TaPS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Services Manager role. Highlight your experience in managing teams and delivering service excellence, especially in line with Cubic's values and the job requirements.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed projects or improved customer satisfaction in previous positions.
Showcase Relevant Skills: Don’t forget to emphasise your skills in service delivery management and your experience with ISO 9001 standards. We want to see how you can bring your analytical abilities and technical knowledge to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our innovative team!
How to prepare for a job interview at Cubic Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of field-based electro-mechanical maintenance and service delivery management. Be ready to discuss how you've successfully managed tight SLAs in the past, as this will show that you understand the demands of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or managed site-based engineers. Highlight your ability to motivate and guide others, especially in high-pressure situations. This is crucial for a Field Services Manager, so make it a key part of your conversation.
✨Demonstrate Analytical Thinking
Since the role requires strong analytical skills, be prepared to discuss how you've used data to improve performance indicators or customer satisfaction in previous roles. Bring specific examples that showcase your problem-solving abilities.
✨Understand Health and Safety Standards
Familiarise yourself with health and safety requirements relevant to operational environments. Be ready to discuss how you've implemented these standards in your past work, as this is essential for ensuring compliance and safety in the role.
