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For Companies At a Glance
- Tasks: Support and resolve technical issues in transportation technology, ensuring smooth operations.
- Company: Join Cubic, a leader in innovative transportation solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a difference in people's daily journeys while developing your technical skills.
- Qualifications: HND in electrical engineering or equivalent; experience in electronics preferred.
- Other info: Dynamic team environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Cubic is committed to solving global issues through innovation and service to our customers and partners.
Essential Job Duties and Responsibilities:
- Advise and contribute to the effective resolution of a wide range of general and complex technical issues escalated from field maintenance, projects teams and external customers.
- Work collaboratively with resolver teams to ensure incidents are resolved effectively and efficiently.
- Monitor and provide early life support on new products and services and handing these over to the System Support Manager once these are defined.
- Work with the System Support Manager to accurately identify any existing or planned technical changes that may adversely impact service delivery and recommend/implement contingency measures.
- Provide remote technical support for proactive diagnosis of maintenance problems to bring them to permanent and timely resolutions and/or interim workarounds.
- Undertake data analysis to identify trends and proactively provide solutions to the System Support Manager to improve the quality of service for customers with the objective of reducing incidents and abatements.
- Proactively manage the 'Incident Management' queue system ensuring that assigned tickets are picked up in a timely manner.
- Ensure standards of quality as defined by Cubic and our customers are met or exceeded.
- Ensure that team 'processes / procedures' are documented and updated regularly, including knowledge articles.
- Provide reports as and when required.
- Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Participate in the on-call rota and provide out of hours support as required.
- Deliver outstanding technical support service to the Cubic business and their customers.
- Comply with Cubic's values and adhere to all company policy and procedures, including the code of conduct, quality, security and occupational health, safety and environmental policies.
- In addition to the duties listed, perform other duties as assigned by the manager from time to time, as may be reasonably required.
Education and Qualifications
Essential:
- HND in electrical & electronic engineering or equivalent
- Microsoft Accreditation
Desirable:
- Degree educated in Engineering or a related discipline or equivalent qualification/experience
Skills/Experience/Knowledge
Essential:
- Experience in field maintenance in electronics / electro-mechanical systems
- Technical experience of devices hardware down to component level
- Competent user of MS software packages and MS Office suite, including Word, Excel, PowerPoint to intermediate level
- Sound knowledge of Microsoft Operating Systems
- Basic Networking knowledge (TCP / IP)
- Experience of understanding and implementing health and safety requirements in operational environments
Desirable:
- Previous experience working as a system support engineer or equivalent duties
- Basic knowledge of Linux scripting and SQL T-SQL query writing
- Intermediate knowledge of T-SQL query writing
- Basic programming language (Visual Basic, C++)
- Intermediate level Networking knowledge (TCP / IP)
Personal Qualities
- Self-motivated
- Ability to communicate effectively with all levels both verbally and in writing
- Good organizational skills and ability to manage conflicting priorities
- Potential for advancement
- Driving license / Ability to travel to other Cubic and customer sites
- Team player and willing to provide support at short notice
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
Associate Systems Support Engineer in London employer: Cubic Corporation
Contact Detail:
Cubic Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Systems Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cubic on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss your experience with electronics and troubleshooting. Practice common interview questions related to systems support.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled technical issues in the past. This will demonstrate our ability to handle the challenges that come with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Cubic team.
We think you need these skills to ace Associate Systems Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Systems Support Engineer role. Highlight relevant experience, especially in field maintenance and technical support, and don’t forget to mention any Microsoft Accreditation you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology solutions in transportation and how your skills align with Cubic's mission. Keep it concise but impactful!
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills, especially your experience with electronics and networking. Mention any specific projects or achievements that demonstrate your problem-solving abilities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your credentials!
How to prepare for a job interview at Cubic Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around electronics and electro-mechanical systems. Be ready to discuss your experience with hardware down to the component level, as well as any relevant Microsoft software and networking basics.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved technical issues in the past. Think about times when you collaborated with teams to tackle complex problems or provided remote support. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Understand Cubic's Values
Familiarise yourself with Cubic's mission and values. Be prepared to discuss how your personal qualities align with their commitment to innovation and service. Showing that you understand and resonate with their culture can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of incidents you might encounter or how the team collaborates on new product support. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
