At a Glance
- Tasks: Provide top-notch customer service by resolving incidents and dispatching engineers worldwide.
- Company: Join Cubic Corporation, a dynamic team in the tech industry.
- Benefits: Gain valuable experience in IT with opportunities for growth and development.
- Other info: Shift-based roles offering flexibility and a vibrant work environment.
- Why this job: Be part of a global team making a difference in customer relations.
- Qualifications: 4 GCSEs including Maths and English; ITIL certification is a plus.
The predicted salary is between 25000 - 35000 € per year.
Cubic Corporation is seeking a Service Desk Technician to join their dynamic team in Stockton-On-Tees. This role involves providing excellent customer service by handling calls, emails, and alerts while resolving incidents and dispatching engineers globally.
Candidates should have familiarity with operating systems and languages, and a passion for customer relations. Minimum qualifications include 4 GCSEs including Maths and English. A foundational ITIL certification is desirable.
Global IT Service Desk Technician — Shift-Based Roles employer: Cubic Corporation
Cubic Corporation is an excellent employer that fosters a vibrant work culture in Stockton-On-Tees, where teamwork and innovation thrive. Employees benefit from comprehensive training programmes, opportunities for career advancement, and a supportive environment that values customer service excellence. With a focus on employee well-being and development, Cubic Corporation stands out as a rewarding place to build a meaningful career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT Service Desk Technician — Shift-Based Roles
✨Tip Number 1
Get to know the company! Research Cubic Corporation and understand their values and culture. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent support, think of scenarios where you've successfully resolved issues or helped someone out. Be ready to share these examples during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Cubic Corporation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Global IT Service Desk Technician — Shift-Based Roles
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with customer service and IT support. We want to see how you've handled calls, emails, and incidents in the past, so don’t hold back on those details!
Show Your Passion:In your cover letter, let us know why you’re passionate about customer relations and IT. We love seeing candidates who are genuinely excited about helping others and solving problems.
Highlight Relevant Skills:Mention any familiarity you have with operating systems and languages. If you’ve got an ITIL certification, make sure it’s front and centre! We’re looking for candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cubic Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of operating systems and languages relevant to the role. Familiarity with common issues and solutions will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you successfully resolved customer issues. Highlight your communication skills and how you handle difficult situations.
✨Understand ITIL Basics
Even if you don’t have an ITIL certification yet, it’s a good idea to familiarise yourself with the key concepts. This shows your commitment to the field and can give you an edge in discussions during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or their approach to incident management. This not only shows your interest but also helps you gauge if the company is the right fit for you.
