At a Glance
- Tasks: Maintain and repair transportation equipment while providing top-notch customer service.
- Company: Join Cubic, a leader in transportation technology with a mission to simplify journeys.
- Benefits: Enjoy remote work, night shift allowance, and a fully maintained company van.
- Other info: This is a permanent night shift role with opportunities for career advancement.
- Why this job: Be part of innovative projects in transportation tech and receive hands-on training.
- Qualifications: Hands-on experience in technical service and an engineering qualification are essential.
The predicted salary is between 30000 - 42000 £ per year.
Job Summary
This role is responsible for providing maintenance and repair of client equipment on Cubic maintained assets, ensuring devices are returned to full service and maintained to the highest possible standard while achieving relevant contractual SLAs. This position offers the opportunity to work at the cutting edge of technology within the transportation sector. With an extensive list of high‑profile projects, you will be exposed to all areas of transportation technologies, including the latest innovations in automated fare collection and contactless payments. Continuous training and guidance will allow you to become a subject matter expert within this sector.
Responsibilities
- Carry out routine and preventative maintenance.
- Respond to and repair Cubic device faults promptly following defined maintenance procedures to maximise device reliability and availability.
- Carry out the Minimum Call Procedure (MCP) during any work on Cubic maintained assets.
- Take direct responsibility in minimising contractual downtime on devices.
- Attend training and development courses to constantly improve performance through training, experience, and KPI feedback.
- Ensure asset maintenance is reported in a timely and accurate manner.
- Ensure personal administration is completed promptly, including timesheets, Workday items, and vehicle checks.
- Provide support to the Maintenance Team Leaders and Field Services Managers.
- Ensure all relevant working practices comply with statutory health and safety policies and external customer requirements.
- Attend and proactively participate in the Maintenance Team meetings.
- Assist with stock takes when requested.
- Collect and deliver parts from store locations.
- Work in a shift pattern.
- Comply with Cubic’s values and adherence to all company policies and procedures, including Code of Conduct, Quality, Security, and Occupational Health, Safety, and Environmental policies and procedures.
Minimum Job Requirements
Essential: Proven hands‑on experience in a similar role, including maintenance of equipment, experience of working in teams, mechanical, electrical or electronic aptitude, basic network systems knowledge, PC literate, Full UK Driving Licence.
Desirable: Experience of working on SLA‑driven contracts, basic fibre optic experience, Microsoft Office skills, minor civils experience.
Education and Qualifications
Essential: HND, C&G or recognised qualification in Electronic or Mechanical engineering.
Desirable: Bachelor's degree in engineering.
Position Type
Employee.
Equal Opportunity
Cubic is proud to be an Equal Opportunity/Affirmative Action Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.
Field Service Technician 2 employer: Cubic Corporation
Cubic is an exceptional employer that prioritises innovation and employee development, offering a supportive work culture for Field Service Technicians. With competitive benefits such as a night shift allowance, fully maintained company van, and comprehensive training programmes, employees are empowered to grow their careers while contributing to meaningful projects in transportation technology. The remote working flexibility and commitment to diversity further enhance the appeal of joining our dedicated team in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician 2
✨Tip Number 1
Familiarise yourself with Cubic's technology and services. Understanding their automated fare collection systems and contactless payment solutions will give you an edge during discussions, showing your genuine interest in the role.
✨Tip Number 2
Highlight your hands-on experience in technical service environments during any interviews or networking opportunities. Be ready to discuss specific examples of how you've successfully managed maintenance tasks or resolved customer issues.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Since this role involves direct interaction with clients, think of scenarios where you've gone above and beyond to assist customers, as this will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Cubic if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Field Service Technician 2
Some tips for your application 🫡
Create a Workday Account:Before applying, ensure you create a Workday account if you don't already have one. This is essential for submitting your application and tracking its progress.
Tailor Your CV:Highlight your hands-on experience in a technical service or maintenance environment. Make sure to include any relevant engineering qualifications and customer service skills that align with the job requirements.
Write a Compelling Cover Letter:Craft a cover letter that showcases your passion for technology solutions in transportation. Mention specific experiences that demonstrate your ability to carry out maintenance and repairs, as well as your commitment to customer service.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cubic Corporation
✨Showcase Your Technical Skills
As a Field Service Technician, hands-on experience is crucial. Be prepared to discuss specific technical skills and experiences that relate to maintenance and repair of equipment. Highlight any relevant engineering qualifications you possess.
✨Demonstrate Customer Service Abilities
Cubic values strong customer service skills. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations. This will show your ability to maintain exemplary service while working under pressure.
✨Familiarise Yourself with Company Values
Understanding Cubic's mission and values can set you apart. Research their commitment to innovation and service in transportation technology. Be ready to discuss how your personal values align with theirs during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've had to respond quickly to equipment failures or emergencies, and be ready to explain your thought process and actions taken.
