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- Tasks: Coordinate field resources and manage fault resolution for transportation technology.
- Company: Join Cubic, a leader in innovative transportation and defence solutions worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven team that simplifies daily journeys and enhances safety.
- Qualifications: Strong communication skills and experience with fault management systems are essential.
- Other info: Flexible shift work may be required; training provided for all staff.
The predicted salary is between 30000 - 42000 £ per year.
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Field Resources Coordinator page is loaded
Field Resources Coordinator
Apply locations Stockton-On-Tees time type Full time posted on Posted Yesterday job requisition id REQ_45577
Business Unit:
Cubic Transportation Systems
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
To accept instructions from Field Engineering Contracts, from clients, analyse and organise the dispatch of reactive faults, as detailed in the fault management systems, to enable technicians and Engineers to resolve faults and report. To enhance performance by investigating and analysing live dashboards and client systems to detect faults prior to the client, reducing risk, ensuring correct resources are utilised and to enable an efficient timeline up until completion #
Essential Job Duties and Responsibilities:
- Competent in the use of Cubic systems appropriate to the role.
- Interrogate Client/Cubic Systems for Errors
- Monitoring faults type and incongruities to reduce risk and enable quick fault resolution
- Resolving client queries, constantly improving asset management system
- Monitor live dashboards to correct any discrepancies
- Light troubleshooting to ensure errors can’t be fixed remotely
- To manage, analyze and communicate faults received to completion and conclusion
- Ensure tickets are delivered in accordance to contractual obligations
- Communicating with field staff
- Assisting field staff with any remote support required.
- System testing
- Analysis and decision making
- Predicting repeat failures
- Data recording
- Processing and presenting fault data to highlight information requirements
- Advising and updating knowledge base system for each fault
- Log, analyse, assess and recommend preferred action
- To report any process or performance issues to the Management team
- To ensure that all operational processes are carried out
- To enable the operational Supervisors, Team Leaders and Maintenance staff to identify and rectify performance issues, reported under KPI’s, SLA’s
- Reducing abatement risk
- Providing targeted solutions to improve fault run rate
- Ensure accurate and timely information is supplied, in the chosen media, as directed
- Assist in training of fault control room, and other staff, as required. As directed, work with the contract team to maintain ISO 9001-2008 Demonstrate exemplary behaviour at all times, in line with our Governing Principles
- Commitment to the promotion and education of equality and diversity goals throughout the contracts
- Understanding of duty to report breaches of security and fraud and commitment to reduce crime, vandalism, abuse on any Cubic equipment
- Attend all mandatory and refresher training; including periodic checks and assessment
- Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
- In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.
Minimum Job Requirements:
Skills knowledge and experience:
Essential:
- Experience of receiving instructions from the client and dispatch of reactive faults, as detailed on the fault management system, to the available technicians
- Experience of receiving information from technicians, updating the fault management system and informing others in a timely manner
- Strong PC skills – at least intermediate level in MS word, MS Excel and Outlook with accuracy to detail
- A degree of flexibility associated with shift rota working which will involve providing cover for staff sickness and holidays occasionally at short notice
- Excellent customer service, communication and time management skills.
- Excellent levels of communication, in both verbal and written format (Typing efficiently)
- A clear and friendly telephone voice
- Highly effective interpersonal skills, with the ability to apply these formally and informally in a variety of situations, to build effective relationships
Desirable:
- Knowledge of fault management systems
- Self-starter who has a genuine interest in customer service
- Experience of using a CRM system and Outlook email, highly desirable
Worker Type:
Employee
About Us
Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).
CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications.
CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions.
Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.
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Field Resources Coordinator employer: Cubic Corporation
Contact Detail:
Cubic Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resources Coordinator
✨Tip Number 1
Familiarise yourself with Cubic's systems and fault management processes. Understanding how to navigate these systems will give you a significant advantage during the interview, as you'll be able to demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves communicating with clients and field staff, showcasing your ability to handle queries and provide support effectively can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed faults or issues in previous roles. Being able to discuss specific instances where you've resolved problems or improved processes will highlight your problem-solving abilities.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt. The job may require shift work and covering for colleagues, so showing that you're open to these demands can make you a more attractive candidate.
We think you need these skills to ace Field Resources Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Resources Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your experience with fault management systems, customer service, and communication skills, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for the Field Resources Coordinator role.
How to prepare for a job interview at Cubic Corporation
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Field Resources Coordinator. Familiarise yourself with fault management systems and how they operate, as well as the importance of effective communication with field staff.
✨Showcase Your Technical Skills
Highlight your proficiency in MS Word, Excel, and Outlook during the interview. Be prepared to discuss any experience you have with CRM systems or fault management systems, as these are crucial for the role.
✨Demonstrate Customer Service Skills
Since this role involves interacting with clients and technicians, be ready to provide examples of how you've successfully handled customer queries in the past. Emphasise your excellent communication skills and ability to build relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific situations, such as resolving a fault quickly or managing multiple tasks under pressure. This will show your analytical and decision-making skills.
