At a Glance
- Tasks: Support the System Support team in resolving technical issues and providing excellent customer service.
- Company: Join Cubic, a leader in innovative technology for intelligent travel solutions.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for career advancement and skill development.
- Why this job: Be part of a dynamic team solving real-world tech challenges and making an impact.
- Qualifications: HND in electrical & electronic engineering or equivalent; Microsoft Accreditation preferred.
The predicted salary is between 28000 - 35000 € per year.
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.
As part of Cubic’s Customer Service organization, the System Support team are responsible for the resolution of technical incidents and faults escalated internally or from customers through Cubic’s Global Operations Centre (GOC). The Associate System Support Engineer assists and supports the wider System Support team to effectively resolve technical issues. Under the direction and close supervision of the System Support Manager, the Associate System Support Engineer delivers a high quality, professional and responsive support service to internal and external customers.
Essential Job Duties and Responsibilities:
- Advise and contribute to the effective resolution of a wide range of general and complex technical issues escalated from field maintenance, projects teams and external customers.
- Work collaboratively with resolver teams to ensure incidents are resolved effectively and efficiently.
- Monitor and provide early life support on new products and services and handing these over to the System Support Manager once these are defined.
- Work with the System Support Manager to accurately identify any existing or planned technical changes that may adversely impact service delivery and recommend/implement contingency measures.
- Provide remote technical support for proactive diagnosis of maintenance problems to bring them to permanent and timely resolutions and/or interim workarounds.
- Undertake data analysis to identify trends and proactively provide solutions to the System Support Manager to improve the quality of service for customers with the objective of reducing incidents and abatements.
- Proactively manage the ‘Incident Management’ queue system ensuring that assigned tickets are picked up in a timely manner.
- Ensure standards of quality as defined by Cubic and our customers are met or exceeded.
- Ensure that team ‘processes / procedures’ are documented and updated regularly, including knowledge articles.
- Provide reports as and when required.
- Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Participate in the on-call rota and provide out of hours support as required.
- Deliver outstanding technical support service to the Cubic business and their customers.
- Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
- In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.
Education and qualifications:
Essential:
- HND in electrical & electronic engineering or equivalent
- Microsoft Accreditation
Desirable:
- Degree educated in Engineering or a related discipline or equivalent qualification/experience
Skills/Experience/Knowledge:
Essential:
- Experience in field maintenance in electronics / electro-mechanical systems
- Technical experience of devices hardware down to component level
- Competent user of MS software packages and MS Office suite, including Word, Excel, PowerPoint to intermediate level.
- Basic knowledge of Linux scripting and SQL T-SQL query writing
- Sound knowledge of Microsoft Operating Systems
- Basic Networking knowledge (TCP / IP)
- Experience of understanding and implementing health and safety requirements in operational environments
Desirable:
- Previous experience working as a system support engineer or equivalent duties
- Intermediate knowledge of T-SQL query writing
- Basic programming language (Visual Basic, C++)
- Intermediate level Networking knowledge (TCP / IP)
Associate Systems Support Engineer in England employer: Cubic Corporation
Cubic Transportation Systems is an exceptional employer that fosters a culture of innovation and teamwork, making it an ideal place for aspiring Associate Systems Support Engineers. With a commitment to employee growth, Cubic offers comprehensive training and development opportunities, ensuring that you can advance your career while contributing to cutting-edge technology solutions for global customers. Located in a dynamic environment, employees enjoy a supportive atmosphere that values integrity, respect, and hard work, making every day at Cubic both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Systems Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cubic on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss your experience with electronics and troubleshooting. Practice common interview questions related to system support to show off our expertise!
✨Tip Number 3
Showcase our problem-solving skills during the interview. Be ready to share specific examples of how we've tackled technical issues in the past. This will demonstrate our ability to handle the challenges that come with the Associate Systems Support Engineer role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit for the team.
We think you need these skills to ace Associate Systems Support Engineer in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Associate Systems Support Engineer role. Highlight any relevant technical experience, especially in electronics and system support, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your background aligns with Cubic's mission. Show us your entrepreneurial spirit and commitment to teamwork.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical know-how! Mention your experience with MS software, Linux scripting, and any relevant hardware knowledge. We love seeing candidates who are proactive and ready to tackle technical challenges.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Cubic Corporation
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around electronics and electro-mechanical systems. Be ready to discuss your experience with hardware and software, as well as any troubleshooting you've done in the past.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous roles. Think about specific incidents where you identified a problem, diagnosed it, and implemented a solution. This will demonstrate your ability to handle the responsibilities of the Associate Systems Support Engineer role.
✨Familiarise Yourself with Cubic
Research Cubic's products and services, especially those related to intelligent travel solutions and military support. Understanding their business will help you tailor your answers and show that you're genuinely interested in the company and its mission.
✨Practice Your Communication Skills
Since this role involves providing support to both internal teams and external customers, practice explaining complex technical concepts in simple terms. Clear communication is key, so consider doing mock interviews with friends or family to refine your delivery.
