At a Glance
- Tasks: Lead a team to enhance customer success through scalable processes and performance reporting.
- Company: Cubic Corporation, a leader in innovative technology solutions.
- Benefits: Attractive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on cross-functional teamwork.
- Why this job: Make a significant impact on customer satisfaction and operational excellence.
- Qualifications: 5+ years in operations leadership with strong ITIL knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Cubic Corporation is seeking a Customer Success Operations Senior Manager to lead a team of Program Managers and own the standard operating model for CS globally. The role focuses on scalable processes, governance, and performance reporting across Customer Success, Tech Ops, Financial Services, and Data Analytics teams.
The ideal candidate will have:
- 5+ years of leadership in operations
- Strong ITIL knowledge
- A proven ability to drive cross-functional alignment with Engineering, FinOps, and other teams.
Customer Success Operations Leader employer: Cubic Corporation
Cubic Corporation is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth within the military technology sector. Located in the UK, we offer competitive benefits, a commitment to safety, and the chance to work with cutting-edge equipment while contributing to the training of military personnel, making your role both meaningful and rewarding.
