At a Glance
- Tasks: Join a dynamic team handling global customer service calls and emails.
- Company: Cubic Transportation Systems, a rapidly expanding tech company.
- Benefits: Inclusive workplace, structured career development, and flexible shift patterns.
- Other info: Opportunity to work in a fast-paced environment with global reach.
- Why this job: Make a real impact in customer service while developing your skills.
- Qualifications: GCSEs in Maths & English; passion for customer service is essential.
The predicted salary is between 25000 - 30000 £ per year.
As part of the One Support team, reporting to a Service Desk Team Leader, you will be working as part of a dynamic, fast-paced and rapidly expanding team based in our Stockton On Tees office. You will be responsible for handling calls, emails and monitoring alerts from all over the world to ensure continual, excellent customer service is ongoing whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific.
Job Duties and Responsibilities:
- Cover a rotating shift pattern.
- Handle incoming telephone calls and emails with a high degree of customer satisfaction.
- Respond to monitoring alerts from around the world in a timely manner using the company ticketing system.
- Work diligently as part of a multi-skilled team.
- Attend training sessions as and when scheduled.
- Organise communications and conference calls in the event of Major Incidents.
- Actively contribute to your own development as part of a structured career development programme.
- Comply with Cubic’s values and adhere to all company policy and procedures, including the code of conduct, quality, security, occupational health, safety and environmental policies and procedures.
- Perform other duties assigned by their manager from time to time, as may be reasonably required of them.
Skills, Knowledge and Experience:
Essential:
- Familiarity with operating systems, languages and a service centre environment.
- Passionate about customer services, understanding the importance of maintaining good customer relations.
- Able to communicate effectively over the telephone and using electronic mediums.
- Broad experience of communicating with customers in varying support situations.
- Able to make a significant contribution in a team environment.
- Able to adapt rapidly to a changing environment.
- Experienced in working to targets around response and timeliness.
Desirable:
- An appreciation of the development of the Transport Industry.
- Familiarity with operating systems, languages and service centre environment.
- Experience of working in an environment of dispatching resources to the field.
Education and Qualifications:
Essential:
- Minimum of 4 GCSEs including Maths & English (grade A-C) or equivalent.
Desirable:
- ITIL (v3) Foundation.
Basic Security checks are required for this role.
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.
Service Desk Technician (12-month FTC) in Billingham employer: Cubic Corporation
Cubic Transportation Systems is an exceptional employer, offering a vibrant work culture in Stockton On Tees that fosters teamwork and professional growth. Employees benefit from a structured career development programme, comprehensive training sessions, and the opportunity to engage with a global customer base, all while contributing to meaningful projects in the transport industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician (12-month FTC) in Billingham
✨Tip Number 1
Get to know the company! Research Cubic Transportation Systems and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Think of examples from your past experiences where you contributed to a team effort. Employers love to see how well you can collaborate, especially in a fast-paced environment like this one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the Service Desk Technician role.
We think you need these skills to ace Service Desk Technician (12-month FTC) in Billingham
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. We want to see how you understand the importance of maintaining good customer relations, so share any relevant experiences that showcase this passion.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for candidates who can adapt quickly, so show us how your skills align with the role of a Service Desk Technician.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be handling calls and emails. Make sure your application reflects that ability!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Cubic Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of operating systems and service centre environments. Familiarity with the tools and technologies used in a Service Desk role will show that you're serious about the position and ready to hit the ground running.
✨Customer Service is Key
Since this role revolves around customer satisfaction, be prepared to discuss your previous experiences in handling customer queries. Share specific examples where you went above and beyond to resolve issues, as this will demonstrate your passion for excellent service.
✨Team Player Attitude
This job requires working as part of a multi-skilled team, so highlight your teamwork skills during the interview. Talk about how you've collaborated with others in past roles and how you can contribute positively to the team dynamic at Cubic.
✨Adaptability is Essential
Given the fast-paced nature of the role, be ready to discuss how you've adapted to changes in previous jobs. Share stories that showcase your ability to handle unexpected situations and maintain composure under pressure, which is crucial for a Service Desk Technician.
