At a Glance
- Tasks: Provide 24/7 support, handle calls and emails, and resolve incidents globally.
- Company: Join Cubic, a leader in innovative transportation and defence technology.
- Benefits: Inclusive workplace, career development opportunities, and a dynamic team environment.
- Other info: Flexible shifts and opportunities for personal growth in a fast-paced setting.
- Why this job: Make a real difference in customer service while working with cutting-edge technology.
- Qualifications: GCSEs in Maths and English, customer service passion, and teamwork skills.
The predicted salary is between 25000 - 35000 £ per year.
Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
Business Unit: Cubic Transportation Systems
Job Details: As part of the One Support team, reporting to a Service Desk Team Leader, you will be working as part of a dynamic, fast-paced and rapidly expanding team based in our Stockton On Tees office. You will be responsible for handling calls, emails and monitoring alerts from all over the world to ensure continual, excellent customer service is ongoing whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific.
Job Duties and Responsibilities:
- Cover a rotating shift pattern.
- Handle incoming telephone calls and emails with a high degree of customer satisfaction.
- Respond to monitoring alerts from around the world in a timely manner using the company's ticketing system.
- Work diligently as part of a multi-skilled team.
- Attend training sessions as and when scheduled.
- Organise communications and conference calls in the event of Major Incidents.
- Actively contribute to your own development as part of a structured career development programme.
- Comply with Cubic’s values and adherence to all company policy and procedures, particularly the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
- Perform other duties assigned by your manager as may be reasonably required.
Skills, Knowledge and Experience:
Essential:
- Familiarity with operating systems, languages and a service centre environment.
- Passionate about customer services, understanding the importance of maintaining good customer relations.
- Able to communicate effectively over the telephone and using electronic mediums.
- Broad experience of communicating with customers in varying support situations.
- Able to make a significant contribution in a team environment.
- Able to adapt rapidly to a changing environment.
- Experienced in working to targets around response and timeliness.
Desirable:
- An appreciation of the development of the Transport Industry.
- Familiarity with operating systems, languages and service centre environment.
- Experience of working in an environment of dispatching resources to the field.
Education and Qualifications:
Essential:
- Minimum of 4 GCSEs including Maths & English (grade A-C) or equivalent.
Desirable:
- ITIL (v3) Foundation.
Basic Security checks are required for this role.
Worker Type: Employee
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.
Global Service Desk Technician – 24/7 Incident Support in Billingham employer: Cubic Corporation
Cubic is an exceptional employer that fosters a dynamic and inclusive work culture, particularly in our Stockton On Tees office where the Global Service Desk Technician role thrives. Employees benefit from structured career development programmes, ongoing training opportunities, and the chance to contribute to innovative technology solutions that enhance transportation and defence capabilities globally. Join us to be part of a passionate team dedicated to making a meaningful impact while enjoying a supportive environment that values customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Global Service Desk Technician – 24/7 Incident Support in Billingham
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Cubic through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big match day! Research Cubic’s values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission in transportation and defence.
✨Tip Number 3
Practice your customer service scenarios! Since this role is all about handling calls and emails, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Cubic team!
We think you need these skills to ace Global Service Desk Technician – 24/7 Incident Support in Billingham
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let us know how much you care about customer service. Share examples of how you've gone the extra mile to help customers in the past. We love seeing that passion shine through!
Tailor Your Application:Make sure to customise your application to fit the Global Service Desk Technician role. Highlight your experience with operating systems and any relevant skills that match the job description. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate when candidates can communicate effectively, just like we do with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cubic Corporation
✨Know Your Tech
Familiarise yourself with the operating systems and languages mentioned in the job description. Brush up on your knowledge of service centre environments, as this will show that you’re ready to hit the ground running.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as this role is all about maintaining good relations.
✨Team Player Mindset
Be ready to discuss your experience working in a team. Highlight instances where you contributed to team success or adapted to changes within a group setting, as collaboration is key in this fast-paced environment.
✨Practice Communication Skills
Since you'll be communicating over the phone and via email, practice articulating your thoughts clearly. Consider doing mock interviews with a friend to refine your ability to convey information effectively and confidently.
