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- Tasks: Lead application support operations and manage major incidents in the insurance domain.
- Company: Dynamic insurance company offering a hybrid work environment.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and excellence.
- Why this job: Make a real impact by leading teams and improving service delivery in a vital industry.
- Qualifications: 8-10 years in application support with strong leadership and technical skills.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced Application Support / AMS Delivery Lead with a strong background in the Insurance domain, specifically around Policy Administration Systems (PAS) and Subscribe platform.
The role focuses on leading production support operations, major incident management, service delivery governance, and stakeholder communication within an enterprise insurance environment.
Key Requirements (Primary Focus)- Strong experience in Insurance domain application support
- Hands-on exposure to Subscribe PAS (Policy Administration System)
- Experience leading AMS / Production Support teams
- ITSM processes (Incident / Problem / Change / Release)
- Service Delivery & stakeholder communication
- Experience in leadership / team handling
- Technical understanding in .NET and SQL
- Own end-to-end resolution of major incidents (P1/P2)
- Lead technical and management bridge calls
- Coordinate multiple teams, vendors, and stakeholders
- Ensure timely communication to leadership
- Perform RCA and track preventive actions
- Monitor AMS metrics (SLA, MTTA, MTTR)
- Drive service improvements and reduce recurring incidents
- Participate in change & risk review boards
- Maintain incident documentation in ServiceNow / Remedy / ITSM tools
- Apply ITIL best practices
- Support and manage Policy Administration Systems (PAS)
- Work with Subscribe platform
- Manage COTS insurance applications
- Understand application architecture and cloud environments
- Work closely with technical teams for resolution
- Lead day-to-day operational support activities
- Support release and change management
- Subscribe PAS exposure (highly preferred)
Application Support Lead in London employer: Cubestech Ltd
Contact Detail:
Cubestech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance domain and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills, especially around PAS and .NET. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your leadership experience! Be ready to discuss how you've led teams through major incidents and improved service delivery. Use specific examples to highlight your impact in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the insurance domain and specifically mentions your work with Policy Administration Systems (PAS). We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Lead role. Talk about your leadership experience and how you’ve successfully managed incidents in the past. We love a good story!
Showcase Your Technical Skills: Don’t forget to mention your technical understanding of .NET and SQL. We’re looking for someone who can dive into the nitty-gritty, so make sure to highlight any hands-on experience you have with these technologies in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Cubestech Ltd
✨Know Your Insurance Domain
Make sure you brush up on your knowledge of the insurance domain, especially around Policy Administration Systems (PAS) and the Subscribe platform. Being able to discuss specific challenges and solutions in this area will show that you're not just familiar with the terminology but can also apply it practically.
✨Demonstrate Leadership Skills
Since the role involves leading AMS/Production Support teams, be prepared to share examples of your leadership experience. Think about times when you've successfully managed incidents or coordinated teams during high-pressure situations. This will help illustrate your capability to handle the responsibilities of the position.
✨Familiarise Yourself with ITSM Processes
Get comfortable with ITIL best practices and ITSM processes like Incident, Problem, Change, and Release Management. You might be asked how you've applied these processes in past roles, so having concrete examples ready will give you an edge.
✨Prepare for Technical Questions
Since a technical understanding of .NET and SQL is required, be ready to answer questions related to these technologies. Brush up on common issues and resolutions you've encountered in your previous roles, as well as any relevant projects you've worked on that involved these skills.