At a Glance
- Tasks: Lead application support operations and manage major incidents in the insurance domain.
- Company: Dynamic insurance company offering a hybrid work environment.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and excellence.
- Why this job: Make a real impact by leading teams and improving service delivery in a vital industry.
- Qualifications: 8-10 years in application support with strong leadership and technical skills.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced Application Support / AMS Delivery Lead with a strong background in the Insurance domain, specifically around Policy Administration Systems (PAS) and Subscribe platform.
The role focuses on leading production support operations, major incident management, service delivery governance, and stakeholder communication within an enterprise insurance environment.
Key Requirements (Primary Focus)
- Strong experience in Insurance domain application support
- Hands-on exposure to Subscribe PAS (Policy Administration System)
- Experience leading AMS / Production Support teams
- ITSM processes (Incident / Problem / Change / Release)
- Service Delivery & stakeholder communication
- Experience in leadership / team handling
- Technical understanding in .NET and SQL
Core Responsibilities
- Own end-to-end resolution of major incidents (P1/P2)
- Lead technical and management bridge calls
- Coordinate multiple teams, vendors, and stakeholders
- Ensure timely communication to leadership
- Perform RCA and track preventive actions
- Monitor AMS metrics (SLA, MTTA, MTTR)
- Drive service improvements and reduce recurring incidents
- Participate in change & risk review boards
- Maintain incident documentation in ServiceNow / Remedy / ITSM tools
- Apply ITIL best practices
Insurance Platform Support
- Support and manage Policy Administration Systems (PAS)
- Work with Subscribe platform
- Manage COTS insurance applications
Technical & Operational
- Understand application architecture and cloud environments
- Work closely with technical teams for resolution
- Lead day-to-day operational support activities
- Support release and change management
Required Skills
- Subscribe PAS exposure (highly preferred)
Application Support Lead in London employer: Cubestech Ltd
Cubestech Ltd is an exceptional employer located in the vibrant city of Glasgow, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from a supportive environment that prioritises professional growth through continuous learning opportunities and hands-on project ownership. With a focus on cutting-edge technologies and best practices, this role not only promises meaningful work but also the chance to be part of a forward-thinking team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Lead in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Cubestech Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Cubestech Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Application Support Lead in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Cubestech Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Cubestech Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Cubestech Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Cubestech Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Cubestech Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Cubestech Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
