At a Glance
- Tasks: Coordinate customer service, manage complaints, and process orders in a dynamic sales environment.
- Company: Reputable manufacturer of specialist capital equipment with a global presence.
- Benefits: Competitive pay, flexible hours, and generous annual leave.
- Other info: Ongoing temporary role with opportunities for growth and development.
- Why this job: Join a respected company and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong data skills, and proficiency in Microsoft Office.
Join a well-established, internationally respected manufacturer of specialist capital equipment, based at their Shipley site. This is a varied and commercially important coordination role sitting within the Sales department, offering real breadth across customer service, data and KPI reporting, order processing and internal liaison. This is an ongoing temporary position - ideal for someone with strong customer service experience, good commercial instincts and confidence working with data who is looking for a stable, full-time role with a reputable employer.
Compensation & Details
- Pay Rate: £15.74 per hour (£30,693 per annum equivalent)
- Contract: Ongoing temporary
- Hours: 37.5 hours per week, flexible start and finish times
- Annual Leave: 28 days for the first 12 weeks, rising to 33 days thereafter
- Location: Shipley
What You'll Be Doing
- Acting as the first point of contact for all incoming customer complaints - screening, allocating and investigating as appropriate
- Investigating, resolving and following up on complaints through to close
- Interpreting and collating data to produce KPI reports for both internal stakeholders and external customers
- Preparing quotations and processing orders in support of the wider Sales team
- Managing internal and external correspondence with professionalism and accuracy
- Liaising with other departments to progress customer queries and issues
- Providing cover across other areas of the Sales department as required
What We're Looking For
Knowledge & Experience
- Previous experience in a customer service or sales support environment
- Confident working with data and presenting KPI information
- High level of proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Proven ability to communicate with stakeholders via telephone, email and face to face
- A second language would be an advantage
Skills & Attributes
- Excellent communication skills - written and verbal
- Strong attention to detail and a commitment to accuracy
- Ability to work under pressure and to deadlines
- Good organisational skills and a flexible, proactive approach
- Resilient and self-motivated, with the ability to work both independently and as part of a team
- Quick to learn new systems and processes
- Good commercial judgement
How to Apply
To apply or find out more, please get in touch with the team at Cubed Talent. We would be happy to hear from candidates available at short notice.
Customer Service Coordinator in Shipley employer: Cubed Resourcing
Join a reputable and internationally respected manufacturer in Shipley, where you will thrive in a dynamic work environment that values customer service excellence and employee development. With flexible working hours, generous annual leave, and a supportive team culture, this role offers a unique opportunity to grow your skills while contributing to a vital part of the sales process. Embrace the chance to work with a company that prioritises its employees' well-being and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Shipley
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Cubed Resourcing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Cubed Resourcing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator in Shipley
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Cubed Resourcing.
How to prepare for a job interview at Cubed Resourcing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Cubed Resourcing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Cubed Resourcing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
