At a Glance
- Tasks: Be the go-to person for customer queries and complaints, ensuring smooth order processing.
- Company: Join a respected manufacturer known for its innovative capital equipment.
- Benefits: Earn £15.74 per hour with flexible hours and generous annual leave.
- Other info: Enjoy a stable, ongoing role with opportunities for growth.
- Why this job: Gain valuable experience in a dynamic sales environment while making a real difference.
- Qualifications: Strong customer service skills and a knack for data interpretation.
The predicted salary is between 15.74 - 15.74 £ per hour.
Join a well-established, internationally respected manufacturer of specialist capital equipment, based at their Shipley site. This is a varied and commercially important coordination role sitting within the Sales department, offering real breadth across customer service, data and KPI reporting, order processing and internal liaison. This is an ongoing temporary position - ideal for someone with strong customer service experience, good commercial instincts and confidence working with data who is looking for a stable, full-time role with a reputable employer.
Compensation & Details
- Pay Rate: £15.74 per hour (£30,693 per annum equivalent)
- Contract: Ongoing temporary
- Hours: 37.5 hours per week, flexible start and finish times
- Annual Leave: 28 days for the first 12 weeks, rising to 33 days thereafter
- Location: Shipley
What You'll Be Doing
- Acting as the first point of contact for all incoming customer complaints - screening, allocating and investigating as appropriate
- Investigating, resolving and following up on complaints through to close
- Interpreting and collating data to produce KPI reports for both internal stakeholders and external customers
- Preparing quotations and processing orders in support of the wider Sales team
- Managing internal and external correspondence with professionalism and accuracy
- Liaising with other departments to progress customer queries and issues
Customer Service Coordinator employer: Cubed Resourcing
As a Customer Service Coordinator at our Shipley site, you will be part of a well-established and internationally respected manufacturer that values its employees and fosters a supportive work culture. We offer competitive pay, flexible working hours, and generous annual leave, alongside opportunities for professional growth within a dynamic sales environment. Join us to contribute to meaningful projects while enjoying the stability of a reputable employer committed to your success.
