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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage workplace systems for a global team.
- Company: Join CUBE, a leading RegTech firm revolutionising compliance with AI-driven solutions.
- Benefits: Enjoy competitive pay, growth opportunities, and a vibrant, inclusive culture.
- Why this job: Make a real impact in a fast-paced environment while developing your tech skills.
- Qualifications: 2-3 years in technical support and solid M365 experience required.
- Other info: Be part of a diverse team dedicated to transforming regulatory compliance.
The predicted salary is between 36000 - 60000 ÂŁ per year.
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.
Why us? CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead.
We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.
We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, you will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.
Role Mission
We’re seeking an experienced Technical Support Engineer to join our Workplace IT Support Team. Reporting to the Workplace Services Support Manager, you’ll deliver comprehensive M365, end-user compute, and workplace systems support to our global staff. This role combines hands-on technical support with some project delivery, managing the complete staff life-cycle, and acting as a key technical resource supporting Security Operations, Business Systems, and IT Procurement functions. This is an excellent opportunity for a self-motivated support professional to make a real impact in a fast-growing RegTech business serving global financial institutions.
Key Responsibilities
- Provide 1st/2nd line technical support for M365, end-user compute, and workplace systems to staff
- Log, prioritize, and resolve incidents via Service Desk ensuring SLA compliance, escalating complex issues as needed
- Participate in high-priority incident (P1/P2) response, maintaining detailed documentation for RCA
- Troubleshoot hardware, software, application, and connectivity issues using systematic diagnostic approaches, coordinating support cases with Microsoft, Dell, and other suppliers
- Complete daily, weekly and monthly checks and reports
- Identify opportunities for process improvements and automation
- Execute complete staff lifecycle management including onboarding/offboarding (account creation/revocation, license allocation, equipment provisioning), access requests, and regular access audits
- Administer M365 tenant (Entra ID, Exchange Online, Teams, SharePoint, Intune, Defender, Purview) including user/group management, Active Directory policies, routine maintenance, and hybrid identity infrastructure
- Assist Security Operations with incident investigation, roll-out of security controls, and compliance activities (ISO27001, SOC2)
- Provide technical and project support for Jira, Confluence, Miro and other business applications
- Obtain quotes, coordinate equipment orders, manage asset register, supplier relationships, and maintenance renewals
- Create and maintain technical documentation, procedures, knowledge base articles and training materials
- Participate in workplace technology projects including UAT, pilot programs, and training delivery
Experience & Knowledge
- Minimum 2-3 years experience in technical support, service desk, or IT operations roles
- Proven M365 administration experience (Entra ID, Exchange Online, Teams, SharePoint, Intune)
- Hands-on Windows 10/11 and macOS desktop/laptop support and troubleshooting
- Atlassian suite (Confluence, Jira) administration and support experience
- Excellent customer service and communication skills (verbal and written)
- Strong troubleshooting skills across hardware, software, network, and application issues
- Exposure to information security principles and compliance frameworks (ISO27001, SOC2)
Desirable Requirements
- Microsoft certifications (MS-900, MS-102, MD-102, SC-900 or similar)
- PowerShell, Python, or other scripting languages for automation
- Experience supporting application development, infrastructure, or data management teams
- Knowledge of SSO, authentication, and identity management concepts
Interested?
If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Workplace IT Support Engineer employer: CUBE
Contact Detail:
CUBE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at CUBE on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Workplace IT Support Team.
✨Tip Number 2
Prepare for the interview by brushing up on your M365 knowledge and troubleshooting skills. Be ready to showcase how you've tackled technical issues in the past, as real-world examples can really impress the hiring team.
✨Tip Number 3
Don’t forget to highlight your customer service skills! CUBE values excellent communication, so be sure to share instances where you’ve gone above and beyond to help users resolve their tech issues.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CUBE family.
We think you need these skills to ace Workplace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workplace IT Support Engineer role. Highlight your experience with M365 and any relevant technical support roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining CUBE and how you can contribute to our mission. Be genuine and let your personality come through—this is your moment to connect with us.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at CUBE!
How to prepare for a job interview at CUBE
✨Know Your Tech Inside Out
Make sure you brush up on your M365 administration skills and be ready to discuss your hands-on experience with Windows and macOS support. CUBE is looking for someone who can troubleshoot effectively, so prepare to share specific examples of how you've resolved technical issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves providing support to global staff, it's crucial to demonstrate your excellent communication skills. Think of scenarios where you've gone above and beyond for a customer or colleague, and be ready to explain how you handle difficult situations with grace.
✨Familiarise Yourself with Compliance Standards
CUBE operates in a highly regulated environment, so having a solid understanding of compliance frameworks like ISO27001 and SOC2 will set you apart. Be prepared to discuss how you've applied these principles in your previous roles or how you would approach them in this position.
✨Prepare for Technical Challenges
Expect some technical questions or scenarios during the interview. Practice troubleshooting common hardware and software issues, and be ready to walk through your thought process. This will show that you're not just knowledgeable but also methodical in your approach to problem-solving.