At a Glance
- Tasks: Drive customer success and build strong relationships with key stakeholders in financial services.
- Company: Join CUBE, a leader in Regulatory Technology with a dynamic, fast-paced culture.
- Benefits: Enjoy competitive salary, professional growth, and a supportive team environment.
- Other info: Be part of a diverse team committed to innovation and excellence across 19 countries.
- Why this job: Make a real impact in regulatory compliance while working with cutting-edge AI technology.
- Qualifications: 5+ years in Customer Success or Account Management within B2B SaaS, especially in financial services.
The predicted salary is between 63000 - 77000 £ per year.
Why us?
CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading Saa S solutions are trusted by the world's top financial institutions globally.
In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions.
We're a fast-paced, high-performing team that thrives on pushing boundaries - continuously evolving our products, services, and operations.
At CUBE, we don't just keep up we stay ahead.
We believe our future is built by bold, ambitious individuals who are driven to make a real difference.
Our "make it happen" culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.
With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance.
Diversity, collaboration, and purpose are the heartbeat of our success.
We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology.
At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.
Key Responsibilities
- Own the health score and renewal forecast for your book of accounts, initiating renewal planning 6-12 months ahead of expiry and leading the commercial conversation with customer stakeholders.
- Monitor product adoption and usage data to identify at-risk accounts and lead targeted enablement interventions.
- Build multi-threaded relationships across customer Compliance, Risk, Legal, and Technology teams, acting as their trusted advisor and primary point of contact.
- Run structured Executive Business Reviews (EBRs) quarterly for strategic accounts, documenting value delivered, outcomes achieved, and forward success plans.
- Design and deliver training sessions and workshops to drive platform adoption across every level of the customer organisation.
- Serve as the voice of the customer internally, surfacing feedback, flagging risk, and collaborating with Product, Sales, and Delivery to resolve issues and shape the roadmap.
- Maintain accurate account records in CRM (Salesforce), including health scores, stakeholder maps, success plans, and renewal forecasts.
What We're Looking For
- 5+ years in Customer Success, Account Management, or Client Relationship roles within B2B Saa S, with at least 2 years managing enterprise or institutional clients in financial services.
- Proven experience managing complex renewals across large, regulated organisations with multi-stakeholder procurement processes.
- Working knowledge of the financial services regulatory landscape (e. g. prudential regulation, conduct rules, AML/KYC), enough to contextualise product value credibly.
- Strong analytical skills: comfortable turning usage data and metrics into narratives that drive action.
- Exceptional relationship-building skills, credible and engaging from analyst level to C-suite.
- Desirable: experience in Reg Tech, Gov Tech, or compliance technology; familiarity with Tier 1/2 banks; multi-geography experience across UK/Europe, US, or APAC.
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Senior Customer Success Manager employer: Cube
CUBE is an excellent employer that values innovation and collaboration, providing a dynamic work environment in Greater London. With a strong focus on employee growth, we offer continuous training opportunities and a supportive culture that encourages professional development. Join us to be part of a forward-thinking team dedicated to transforming regulatory compliance while enjoying the benefits of working in a vibrant city.
